Sales Advisor 30h

Stories; Greater London; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount

Incentive program

Job summary

& OTHER STORIES is seeking a friendly Sales Advisor in London to greet customers and deliver high-level service across the shop floor. You will assist at the cash desk, fittings rooms and ensure stock is replenished while merchandising the latest garments.

A genuine passion for fashion helps you guide shoppers in-store. Prior experience is nice but not mandatory; opportunities to learn, grow, and enjoy staff benefits including a 25% discount across H&M Group brands and participation in

Qualifications

• Customer-focused: enjoys engaging with people and delivering excellent service.
• Adaptable and flexible: responsive to changing priorities and customer requests.
• Action-oriented: proactive and driven to take initiative and complete tasks with quality.
• Strong communicator: clear, active listening and understanding customers.
• Eager to learn: open to feedback and growth opportunities.
• Brand enthusiast: passion for our brand and collections to share with customers.
• Schedule flexibility: willingness to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service at every touchpoint.
• Assist at cash desk, fitting rooms and throughout the shop floor.
• Process deliveries, replenish stock and merchandise latest garments.
• Create welcoming experiences that showcase the brand and uplift customers.

Skills

Customer focus

Adaptable

Proactive

Communication

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is apart-time position with a contract of 30 hours a week.

Right to Work:This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process:Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated toolusing predefined criteria set by H&M Group.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.