Sales Advisor

H&M; Leeds; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount

HIP program

Job summary

H&M in Leeds is seeking a friendly Sales Advisor to greet customers and deliver high‑quality service on the shop floor, at the cash desk, and in fitting rooms. You will help process deliveries, replenish stock and keep displays up to date.

These are part-time, temporary roles with contracts of 12 and 16 hours per week. Previous retail experience is welcome but not required; English language skills and a flexible schedule are appreciated. Staff discount of 25% is available.

Qualifications

• Customer-focused and committed to delivering excellent service.
• Flexible and adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative with quality.
• Strong communicator, listens well and communicates clearly.
• Willing to learn and develop in the role.
• Brand enthusiasm and passion for our collections.
• Able to work varied hours, including evenings and weekends.
• English language skills required for customer interactions.
• Retail experience is beneficial but not mandatory.
• Confident giving fashion and sizing advice to customers.

Responsibilities

• Greet customers and provide high‑quality service on the shop floor and at the cash desk.
• Assist with deliveries, replenishment, merchandising and stock control.
• Support store operations and ensure a welcoming shopping experience.

Skills

Customer focus

Adaptable

Proactive

Strong communication

Willing to learn

Brand enthusiasm

Flexible schedule

English proficiency

Retail experience

Fashion advice

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter. These are a part-time, TEMPORARY positions with contracts of 12 and 16 hours a week. While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills
• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc
  At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process., Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear - all equally important for the whole look.
  We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.