Sales Advisor 12h

& OTHERSTORIES; Oxford; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

25% staff discount

HIP (Incentive Program)

Global development opportunities

Incentive Program

Job summary

& OTHER STORIES in Oxford is seeking a Sales Advisor to warmly greet customers and deliver high‑level service across the store. You will engage shoppers, assist at the cash desk, help with fittings, stock deliveries and merchandising to present the latest garments.

This part‑time role requires flexibility for evenings and weekends. Prior retail experience is not essential; enthusiasm for fabrics and fashion is helpful and training is provided.

Qualifications

• Customer-focused and engage with people delivering excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative with quality.
• Clear communication and active listening to understand others’ perspectives and needs.
• Open to feedback and eager to learn and grow.
• Passion for the brand and collection; share enthusiasm with customers.
• Willing to work varied hours, including evenings and weekends.
• English language proficiency required.

Responsibilities

• Greet customers and provide a high level of service on the shop floor and at the cash desk.
• Assist with fittings, product guidance, and merchandising to enhance the shopping experience.
• Process deliveries, replenish stock and keep the layout fresh and inviting.
• Collaborate with the team to create welcoming, brand‑driven moments that inspire customers.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Additional Information

This is a part time position with a contract of 12 hours a week

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
• You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear - all equally important for the whole look.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc