Sales Advisor

BT Group; Walsall; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

OTE Bonus 30%

Mon-Fri shift

Private GP 24/7

Carers leave

Parental leave

Product discounts

Pension scheme

Holiday purchase

Additional benefits

Job summary

BT Group is hiring a Sales Advisor in Walsall to join its SME Customer Success teams. You will convert inbound and outbound leads, upsell services, and manage a portfolio of SME customers across mobile, connectivity and digital solutions.

The role blends office work with a transition to hybrid working while targeting growth and strong KPIs. You will operate in a fast-paced contact centre environment, delivering value to small businesses and developing a long-term sales career with real earning

Qualifications

• Experience in a sales environment and ability to sell, influence and build trust.
• Strong communication skills with customers and internal teams.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Win and grow business by converting inbound and outbound leads.
• Upsell and cross-sell across mobile, connectivity and digital services.
• Manage a portfolio of SME customers and build relationships with decision-makers.
• Maintain accurate CRM records and progress opportunities to deliver growth.

Skills

Sales experience

Communication skills

CRM proficiency

Coachable mindset

Job description

Sales Advisor

2026-09-24T00:00:00

Walsall

West Midlands

GB

WS1 9

Any

2026-10-22T18:01:02.113

Sales Advisor Hours:

08:30 - 17:00, Monday - Friday

Salary:

£30,973.00 + 30% OTE

Additional Details:

Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home).

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.

There are roles within both our Acquisition and Customer Success teams and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you'll need to succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.

You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.

There are roles within both our Acquisition and Customer Success teams and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you'll need to succeed

Essential Experience in a sales environment

Strong communication skills with the ability to sell, influence and build trust

Confidence using CRM systems and digital tools

A positive, coachable mindset with a willingness to learn

Desirable

Proven track record of hitting or exceeding sales targets

Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday-Friday shift pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market-leading pension scheme: 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Sales Advisor Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home).

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to