Sales Advisor

Dunster House Ltd.; Renhold; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

29 days holiday

Referral programme

Uncapped commission after training

Job summary

Dunster House Ltd. is seeking a Sales Advisor at our Bedford HQ to deliver excellent customer service, assess needs, upsell products and drive sales targets using CRM tools.

Engage with customers, work as part of a supportive team, and stay informed on product knowledge, industry trends and offerings to overcome objections. We offer a competitive starting salary with uncapped commission after a 3‑month training period, plus 29 days holiday and a referral programme; the role supports a busy,

Qualifications

• Experience in a target-driven sales role.
• Strong communication and customer-facing skills.
• Ability to work in a team and manage time effectively.

Responsibilities

• Engage with customers to assess their needs and recommend appropriate products or services.
• Deliver excellent customer service, ensuring a positive customer experience throughout the sales process.
• Drive sales through upselling and cross-selling based on customer needs and preferences.
• Manage and update the customer pipeline using CRM tools or internal systems.
• Meet or exceed individual and team sales targets and KPIs.
• Stay up to date on product knowledge, industry trends, and competitor offerings.
• Handle customer queries, objections, and complaints in a professional and solutions-focused manner.

Skills

Strong communication skills

Experience in target-driven sales role

Teamwork ability

Time management and organisation

Ability to work under pressure

Tools

CRM software

Job description

We are looking for a Sales Advisor to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!

Who We Are

Established in 1994, Dunster House Ltd is a proud, family-run business that’s continuing to grow and evolve. This year alone, we’ve expanded even further — opening four new sites and now employing over 700 amazing people across 15 locations across the UK.

For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.

To find out more about Dunster House Ltd, visit our website.

The Role

This job is based out of our Bedford HQ – MK41 0LF and delivers excellent customer service while identifying sales opportunities to achieve individual and team targets.

Role Overview

• Engage with customers to assess their needs and recommend appropriate products or services.
• Deliver excellent customer service, ensuring a positive customer experience throughout the sales process.
• Drive sales through upselling and cross-selling based on customer needs and preferences.
• Manage and update the customer pipeline using CRM tools or internal systems.
• Meet or exceed individual and team sales targets and KPIs.
• Stay up to date on product knowledge, industry trends, and competitor offerings.
• Handle customer queries, objections, and complaints in a professional and solutions-focused manner.

Requirements

• Experience of working within a target orientated/sales role
• Strong communication skills
• Ability to work as part of a team
• Time management and organisation
• Ability to work under pressure

What We Offer

• Opening hours are 08.30 – 20.00, working on average 40 hours per week, less if working a weekend, working 5 days out of 7 on an early or late start.
• Competitive starting salary with uncapped commission following 3-month training period
• 29 days holiday including bank holidays
• Referral Programme