Sales Manager

Barratt Redrow; Norwich; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Bonus Scheme

Private Medical Cover - Single Cover

Company Car or Cash Allowance

Annual Medical Health Assessment

26 days’ holiday (increase by 1 day...

Choice of Flexible Benefits

Enhanced Family Friendly Policies

Job summary

Barratt Redrow PLC is seeking a proactive Sales Manager to lead the Sales Adviser team across developments. Reporting to the Senior Sales Manager or Sales Director, you will drive sales performance, coach the team, manage processes, and ensure a first-class customer journey.

You will coordinate meetings, oversee site launches, collaborate with the marketing team, and maintain high standards of presentation, compliance, and health and safety while working in a hybrid pattern across offices and

Qualifications

• A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential.
• Demonstrates role model behaviours, with excellent knowledge of process and systems to support the team.
• Experience of sales delivery in a service environment, either in similar role or as high performing Sales Adviser.
• Experience of cost control and planning, prioritising and organising work to meet targets.
• A lateral and innovative thinker, an original problem-solver.
• Specialist knowledge of Sales/Marketing techniques, research and analysis.

Responsibilities

• Drive Sales performance on developments ensuring .5 or above sale rate, monitoring conversion rates, incentive/schemes usage, price reviews, cancellation rates etc.
• Proactive approach to coaching and development of team including managing underperformance, training and succession planning.
• Sales methodology to be followed, ensuring mystery shop scores are above benchmark required.
• Ensure compliance and adoption of policy and procedure such as AML, NHQC, incentive policy etc.
• Support adoption and compliance of all sales related IT systems to drive performance, compliance and provide insight to improve the customer journey.
• Proactively manages health and safety ensuring frequent reporting and monitoring is completed.
• Effective management of staffing plans, rotas, annual leave, sickness and recruitment in line with policy and in liaison with Senior Sales manager.
• A Guardian of the customer, ensuring the team deliver an excellent customer journey and an escalation point when required.
• Attend weekly, monthly and quarterly meetings in line with policy such as sales build etc.
• Coordinate and deliver sales meetings to upskill, inform and develop sales team.
• Effective commercial decision making to ensure volume versus value balance is met to drive performance.
• Oversee the implementation and launch of new sites in line with policy and procedure – including sales office, internal and external showhome presentation coordinating Marketing input as appropriate including coming soon lead management of database– Provides input and collaborates with the marketing team to ensure effective marketing strategy for developments.
• Collaborates with cross departmental disciplines to ensure excellent customer journey.
• Completes market research and competitor analysis in line with company policy and procedure – Appropriate reporting to the Sales Director on all aspects of Sales/legal completions
• Delivers and maintains excellent sales complex presentation standards in line with company policy and procedure.
• Oversees sales progression for their developments collaborating with the progression coordinators and a proactive approach to problem solving.

Skills

Team leadership

Coaching

Sales delivery

Cost control

Planning

Sales techniques

Attention to detail

Time management

Communication

IT literacy

Weekend availability

Tools

CRM systems

MS Office

Job description

What you'll be doing?

Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Senior Sales Manager or the Sales Director, to contribute to the overall success of the business by driving a strong sales performance through effective management of the Sales Adviser team on their developments. Key target areas for this role includes sales rates, legal completions, customer care, average selling price, sales selling overheads, client extras.

You will be expected to:

• Drive Sales performance on developments ensuring .5 or above sale rate, monitoring conversion rates, incentive/schemes usage, price reviews, cancellation rates etc.
• Proactive approach to coaching and development of team including managing underperformance, training and succession planning.
• Sales methodology to be followed, ensuring mystery shop scores are above benchmark required.
• Ensure compliance and adoption of policy and procedure such as AML, NHQC, incentive policy etc.
• Support adoption and compliance of all sales related IT systems to drive performance, compliance and provide insight to improve the customer journey.
• Proactively manages health and safety ensuring frequent reporting and monitoring is completed.
• Effective management of staffing plans, rotas, annual leave, sickness and recruitment in line with policy and in liaison with Senior Sales manager.
• A Guardian of the customer, ensuring the team deliver an excellent customer journey and an escalation point when required. Ensure compliance of the QA inspections forms.
• Attend weekly, monthly and quarterly meetings in line with policy such as sales build etc.
• Coordinate and deliver sales meetings to upskill, inform and develop sales team.
• Effective commercial decision making to ensure volume versus value balance is met to drive performance.
• Oversee the implementation and launch of new sites in line with policy and procedure – including sales office, internal and external showhome presentation coordinating Marketing input as appropriate including coming soon lead management of database– Provides input and collaborates with the marketing team to ensure effective marketing strategy for developments.
• Collaborates with cross departmental disciplines to ensure excellent customer journey.
• Completes market research and competitor analysis in line with company policy and procedure – Appropriate reporting to the Sales Director on all aspects of Sales/legal completions
• Delivers and maintains excellent sales complex presentation standards in line with company policy and procedure.
• Oversees sales progression for their developments collaborating with the progression coordinators and a proactive approach to problem solving.

What You’ll Need

To be successful in the role, we are looking for:

• A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential.
• Demonstrates role model behaviours, with excellent knowledge of process and systems to support the team.
• Experience of sales delivery in a service environment, either in similar role or as high performing Sales Adviser.
• Experience of cost control and planning, prioritising and organising work to meet targets.
• A lateral and innovative thinker, an original problem-solver.
• Specialist knowledge of Sales/Marketing techniques, research and analysis.
• Demonstrates great attention to detail.
• Self–disciplined, with excellent time management skills, and flexible in order to achieve results.
• Good inter-personal and communication skills and ability to deal with people from diverse backgrounds.
• Self-confident, decisive, resilient and the ability to thrive under pressure in a fast moving environment.
• Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays.
• IT literate, excellent communication skills, both written and verbal.

Benefits

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• Company Car or Cash Allowance
• Annual Medical Health Assessment
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies

Our Benefits Are Fit To Measure

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Financial Benefits

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Lifestyle Benefits

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.