Sales Advisor

Neuhaus Chocolates; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Neuhaus Chocolates as a Sales Advisor in London, where you will create memorable experiences for customers while promoting the finest Belgian chocolates. Both part-time and full-time roles are available in iconic locations like Covent Garden and Harrods. We seek passionate individuals who thrive in a dynamic retail environment and love chocolate.

Benefits

Competitive salary

Attractive sales bonuses

Plenty of Belgian chocolates

Qualifications

• Previous success in a similar retail role, ideally within luxury or premium food.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Create luxurious, personalized experiences for every customer.
• Drive commercial results by engaging customers and offering tailored recommendations.
• Maintain boutiques to the highest standard.

Skills

Customer Focus

Communication

Presentation

Job description

We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee.

Become a Sales Advisor at Neuhaus – The Heart of Belgian Chocolate in London

Are you ready to bring the world’s finest Belgian chocolate to life? Join Neuhaus, a premium chocolate brand steeped in history and elegance, as we expand our presence across iconic London locations: Covent Garden, Harrods, St Pancras, Waterloo Station, and Selfridges.

We are looking for passionate, customer-focused individuals to join our team as Sales Advisors — both part-time and full-time roles available.

As a Sales Advisor, you will be the face of Neuhaus. Alongside your Boutique Manager and team, you’ll create luxurious, personalized experiences for every customer, ensuring each visit is memorable — and delicious. From storytelling about our handcrafted pralines to wrapping perfect gift boxes, your mission is to spread joy and indulgence.

You’ll also:

Drive commercial results by engaging customers and offering tailored recommendations.

Maintain our beautiful boutiques to the highest standard — our products deserve a flawless stage.

Take ownership of stock replenishment, daily operations, and till duties.

Collaborate on in-store promotions and ideas that elevate the Neuhaus experience.

TO BE

Who You Are?

You bring previous success in a similar retail role, ideally within a luxury, hospitality, or premium food environment.

You radiate elegance, warmth, and confidence — your presentation and communication are always polished.

You are fluent in English; knowledge of additional languages is a plus.

You are flexible, reliable, and thrive in a dynamic setting.

Most importantly, you love people and chocolate — in that order (well, almost).

TO OFFER

Because when you join us, you don’t just sell chocolate — you share moments of happiness. At Neuhaus, we believe in growth, not only of our brand but of our people. Expect:

An inspiring, supportive atmosphere with room to shine.

Competitive salary and attractive sales bonuses.

And yes… plenty of the finest Belgian chocolates.

Let’s conquer London together — one praline at a time.