Sales Advisor

Nova Leisure Ltd; Kilmarnock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to 24 hour Employee Assistance

Job summary

LKQ Euro Car Parts in Scotland is seeking a Sales Advisor to build relationships with trade customers in-branch and over the phone, aiming to win new business and strengthen existing accounts.

You will become an expert on our product ranges and work with branch teams to meet customer needs, while handling calls and data-driven opportunities to improve margins and service levels.

Qualifications

• Great communication skills with the ability to build customer relationships and drive sales.
• Customer-focused approach and strong business acumen in retail or trade environments.
• Able to use data to understand opportunities across customer segments and product groups.

Responsibilities

• Build relationships with customers aiming to win sales, improve margin and deliver excellent service in-branch.
• Become an expert in LKQ Euro Car Parts product offerings and be seen as the trusted advisor.
• Collaborate with branch teams to ensure customer needs are met.
• Ensure all callbacks are completed in a timely manner.
• Work with internal teams to understand products and anticipate customer needs.
• Support returns process by liaising with the Warehouse Supervisor and customers.
• Utilise relevant business data to identify opportunities across customer bands and product groups.

Skills

Customer relationships

Communication

Sales orientation

Job description

As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise.

Why work for LKQ

We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch
• Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor
• Working collaboratively with the other areas of the branch, ensuring that the customer needs are met
• Ensure all call backs are completed in a timely manner
• Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs
• Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers
• Utilising relevant business data to understand the opportunities across all customer bands and product groups

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence

What we offer

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.