Sales Advisor

Finning; Cannock; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 7%

Life insurance

Comprehensive benefits package

Job summary

Finning (UK) Ltd is seeking a motivated Sales Advisor to join our team in Cannock. You will deliver expert advice, technical insight, and tailored parts solutions while supporting customers with a high level of service.

You will convert opportunities, handle complex inquiries, and ensure accurate sourcing and delivery of parts. A collaborative environment, growth opportunities, and a strong focus on customer value await the right candidate.

Qualifications

• Proven track record in a technical sales or customer service role.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and negotiation skills.
• Customer-centric mindset with a resilient and goal-oriented approach.
• Ability to optimise sales opportunities and navigate CRM systems.
• Team player with a proactive and responsive attitude.

Responsibilities

• Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
• Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
• Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
• Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
• Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.
• Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
• Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.

Skills

Technical sales

Customer service

Negotiation

Problem-solving

Communication

CRM systems

Tools

CRM software

Job description

Company:

Finning (UK) Ltd

Number of Openings:

3

Worker Type:

Permanent

Position Overview:

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Sales Advisor to join our team and be part of a company that values your contributions and supports your growth.

Job Description:

Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving? Join our dynamic team at Finning as aSales Advisorand play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions. This is your opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.

Key Responsibilities:

• Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.

• Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.

• Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.

• Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.

• Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.

• Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.

• Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.

Knowledge, Skills & Experience:

• Proven track record in a technical sales or customer service role

• Strong diagnostic and problem-solving abilities

• Excellent communication and negotiation skills

• Customer-centric mindset with a resilient and goal-oriented approach

• Ability to optimise sales opportunities and navigate CRM systems

• Team player with a proactive and responsive attitude

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday, up to 7% pension and life insurance, you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

Why Join Us:

At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.