Sales Advisor

Frasersgroup; Bath; On-site; GBP 11,000 - 16,000; Part time

Job summary

Frasers Group's sofa.com in Bath is seeking a customer-focused Sales Advisor for a 25-hour week, including weekend availability. You’ll be the first point of contact with customers, guiding them with inspiring ideas to meet their needs and delivering outstanding service.

You’ll maintain showroom standards and merchandising, handle quotations and orders with accuracy, and represent sofa.com as a brand ambassador while embracing the customer journey and company culture.

Qualifications

• Experience in retail with interiors/furniture.
• Strong sales experience and trend awareness.
• Customer-focused with ability to advise and upsell.

Responsibilities

• Welcome customers and assist in-store browsing.
• Provide advice and understand customer needs.
• Process quotations and orders accurately.
• Maintain showroom standards and merchandising.
• Brand ambassador for sofa.com and Frasers Group.

Skills

Customer service

Sales experience

Interior/furniture knowledge

Visual merchandising

Team collaboration

Tools

MS Office

Job description

We are looking for an enthusiastic, customer focused Sales Advisor to join our team in our stunning Bath showroom. This is a 25 hours a week role which requires weekend availability. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

• Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
• Maintaining our high showroom standards and visual merchandising in store
• Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
• Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
• Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
• Proactively improving and updating knowledge of product & interior trends
• Experience within retail alongside proven experience with interiors/furniture
• Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
• Be ambitious and confident, with a strong can-do attitude
• Be enthusiastic and dedicated to providing excellent customer service
• A desire to work as part of a team to generate fresh and innovative ideas
• Proficiency in MS Office and general IT

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.