Sales Administrator (French)

TN United Kingdom; Kettering; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a detail-oriented French-speaking Sales Administrator to support their sales team in Kettering. This role involves managing administrative tasks, processing orders, and ensuring effective communication with French-speaking clients. The ideal candidate will possess excellent organizational skills and a customer-focused mindset, thriving in a dynamic environment. If you are proactive and passionate about delivering exceptional service while championing sustainability, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive atmosphere for professional growth.

Benefits

20 days annual leave plus bank holidays

Free on-site parking

Well-being programme

Generous friends and family discount scheme

Free monthly staff lunches

Free snacks, fruit, and beverages

Qualifications

• Proficient in Excel with experience in VLOOKUP and pivot tables.
• Strong communication skills with a focus on customer relations.

Responsibilities

• Manage sales order processing for French and EU accounts.
• Respond to customer inquiries and maintain CRM records.
• Coordinate with internal departments for seamless operations.

Skills

Advanced Excel skills

Communication skills

Attention to detail

Customer-focused mindset

Education

UK residency

UK/EU passport or valid work permit

Tools

SalesPad/GP

CRM system

Job description

We are seeking a detail-oriented and proactive French speaking Sales Administrator for our client in Kettering. The successful candidate will play a key role in supporting the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth communication between internal departments and French-speaking clients. This role requires excellent organizational skills, strong communication abilities, and a customer-focused mindset.

Key Responsibilities:

• Maintain and coordinate efficient sales order processing for French Accounts and EU accounts, supporting international retailers and distributors, including order entry, allocation, and release to the distribution centre for picking and packing.
• Order Processing System: Enter orders into SalesPad/GP and send order confirmations to customers.
• Process and track sample orders for Account Managers.
• Analyse B2B warranty claims and raise credit requests.
• Prepare, process, and manage sales documentation, including quotes, invoices, and contracts.
• Assist with the preparation of sales reports and presentations.
• Process Amazon 1P chargebacks.
• Participate in occasional calls with the EU Sales team, scheduled in accordance with US time zones.

Customer Relations:

• Respond to customer inquiries promptly and professionally via phone, email, or other communication channels.
• Maintain and update customer records in the CRM system.
• Liaise with customers to ensure smooth order processing and delivery.

Coordination and Administration:

• Champion sustainability across internal procurement and office processes to deliver environmental best practices.
• Keep export documentation up to date.
• Coordinate with internal logistics, finance, and marketing departments to ensure seamless operations.

Data Management:

• Update and maintain accurate sales data, forecasts, and performance metrics.
• Monitor inventory levels and coordinate with the supply chain team as needed.

Brand Representation:

• Represent the brand as a high-end luxury product.
• Maintain a positive and insightful contribution to team effort and culture.

Required Skills and Qualifications:

• Advanced Excel skills, including VLOOKUP and pivot tables.
• Ability to process Amazon 1P chargebacks.
• A team player with meticulous attention to detail.
• Excellent communication skills, with the ability to interpret and present findings in understandable formats.
• Ability to prioritise and organise tasks while working well under pressure and excelling at meeting deadlines.

Other Requirements:

• UK resident with a clean driver's license.
• UK/EU passport holder or ability to work in the UK under a valid permit.
• 20 days annual leave, plus bank holidays (increasing to 25 days with service).
• Free on-site parking.
• Time off/lieu credit system.
• Well-being programme and counselling services.
• Generous friends and family discount scheme.
• Free monthly staff lunches.
• Free snacks, fruit, and beverages.

Interested? Call Meg on 01782 712230 or email [emailprotected] for more information.