Customer Sales Administrator - Energy Efficiency

Hireful; East Midlands, Leicester; On-site; GBP 27,000; Full time

Job summary

Join an innovative company focused on energy efficiency as a Customer Sales Administrator in Leicester. This exciting role offers the chance to be part of a new team dedicated to delivering exceptional customer service. You will play a key role in ensuring smooth sales administration, managing customer queries, and supporting the Sales Teams. With a competitive salary and a range of benefits including generous holidays and a pension scheme, this is a fantastic opportunity to contribute to a greener future. If you are a proactive individual with strong communication skills and a passion for customer service, we want to hear from you!

Benefits

23 days holiday plus Bank Holidays

Generous pension scheme

Life assurance

Health cash plan

Employee assistance programme

Retail discount

Group product discounts

Shutdown over Christmas

Qualifications

• Proven experience in an Administrative Role, ideally in a contact centre.
• Excellent communication skills and attention to detail.

Responsibilities

• Support the Sales Team with all aspects of sales administration.
• Manage diary appointments and maintain CRM records.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Team Collaboration

Education

Experience in Administrative Role

Tools

CRM Systems

Microsoft Office

Google Maps

Job description

Customer Sales Administrator - Energy Efficiency

Location - Leicester (on-site, office based)

Salary - £26,208 p.a plus benefits

Duration - Perm/full-time (Monday - Friday, 1 in 4 Saturdays 5 hrs )

Sector - Energy Efficiency

NFP People and Talent Solutions is excited to partner with a growing organisation in the Energy Efficiency Solutions sector

Be a part of something new.... and a greener future!

We have a great opportunity for a talented Customer Sales Administrator to join our brand-new team within an award-winning renewable energy solutions organisation based in Leicester. They will invest in your training from day one and give you all the motivation and support you need, working in friendly, inclusive teams.

This is an exciting time to join this established organisation with a clear opportunity to impact and shape the future with how we power our lives. Along with a salary of up to £26,208 p.a , you will also receive 23 days holiday plus Bank Holidays, a generous pension scheme, life assurance, health cash plan, employee assistance programme, retail discount and group product discounts plus many more... they even shut-down over Christmas so you won't be missing out on all the fun!

The Opportunity:

This role will be key in supporting the Sales Team ensuring the smooth running of all aspects of the sales administration process, including diary management, taking calls, email support and managing the CRM system.

However, your role is more than just about administration - it's about playing your part to create an exceptional customer journey, answering calls and helping customers with their queries about existing sales appointments, and supporting the wider Sales Teams whilst they are out on customer appointments.

Attention to detail is key as you will also be amending appointments, maintaining diaries as well as CRM management and ensuring our customer records are accurately updated as you help customers take the first step towards a greener future and energy-efficient living.

What you'll do:

We're looking for a great team player with a confident and collaborative approach to join our brand-new team, your focus will be understanding the needs of your customers and enabling the delivery of an outstanding customer sales experience.
• You'll enjoy working with and following a clear, consistent sales administrative process to deliver results
• The role requires excellent verbal and written communication skills and strong attention to detail to provide both Customers and the Sales Teams with a consistently high standard of administrative support
• Answering calls and queries, understanding and helping customers with their existing sales appointments together with diary management
• Maintaining and managing the CRM System
• Identifying and feeding back ideas to continually improve our administrative processes
• Working closely with the Sales Teams to collaborate and develop a seamless customer experience.

What we're looking for:
• Proven experience in an Administrative Role , ideally gained in a contact centre
• Confidence in taking inbound calls with the ability to actively listen to customer needs to deliver exceptional customer service
• Excellent communication skills with the ability to explain processes in a patient, empathetic, consultative and straightforward way
• Able to communicate effectively, consistently and quickly to the Sales Teams
• Motivated by working to deadlines in a fast-paced environment
• A pro-active 'can do' attitude to get things done and willingness to learn
• Great attention to detail and strong organisational skills, able to prioritise effectively
• Someone who works well individually and as part of a professional team
• Comfortable using a headset, computer, keyboard and different IT systems such as Microsoft Office, Google maps and CRM databases.

The start date for this role will be mid to late June and your full attendance is needed for the initial 2 weeks training programme without taking any holidays during this period. Training will be Monday to Friday 9am-5pm. You will then be working 40 hours per week, between Monday - Friday 8am - 7 pm on a rota basis with 1 in 4 Saturdays (reduced hours)

Join us today and be part of a greener future! Please click apply online and upload an updated copy of your CV asap, we'd love to hear from you!

The role will be based in Leicester so you will need to have the right to work in the UK.

If you require any reasonable adjustments during the recruitment process, please let us know, and we will work with you to meet your needs.

NFP is a HR Solutions Consultancy, and the services advertised for this vacancy are those of an Employment Recruitment Consultancy representing clients

REF-221456