Sales Administrator

Azelis Holding S.A.; Runcorn; On-site; GBP 30,000 - 38,000; Full time

Job summary

Azelis is seeking a Sales Administration professional to process customer orders and drive delivery through the order lifecycle. You will liaise with Commercial Assistants, Credit Control, and Supply Chain Coordinators to ensure on-time delivery and high customer satisfaction.

Key responsibilities include managing ERP order handling, addressing data issues, and supporting continuous improvement of processes and best practices. Strong English, adaptability, and teamwork are essential.

Qualifications

• Operational experience in Supply Chain.
• Ability to influence and achieve results through others.
• Ability to liaise with people at all levels both internally and externally.
• Good knowledge of English.
• Advanced user of various IT tools & ERP systems.
• Passionate about achieving goals/targets.
• High service level standards.
• Understanding of customer and market dynamics and requirements.
• Excellent organisational skills.
• Team player but with the ability to work independently.
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure.
• Strong communication skills.

Responsibilities

• Process customer sales orders and manage delivery through to completion.
• Advise on price issues and delivery dates to Commercial Assistant.
• Coordinate with Credit Control for order release.
• Send acknowledgements and confirmations to customers.
• Follow-up open orders and update backorder lines.
• Master ERP functionality for order handling to improve service quality.
• Collaborate with Commercial Assistant and Supply Chain Coordinators to resolve blocking points.
• Review amendments and non-conformances with the team.
• Raise credit notes and reinvoicing.
• Provide feedback to enable closing of non-conformances in CRM.
• Support development of best practices and cover Sales Administration when needed.

Skills

Operational experience

Influence others

Stakeholder liaison

English proficiency

IT tools

ERP systems

Goal oriented

Organisational skills

Team player

Adaptability

Tools

AX ERP

ERP systems

Job description

Job Purpose

This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. Responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise.

Main Accountabilities

• Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management Process sales order reviews in the Azelis ERP system.
• Advise Commercial Assistant of any deviations (prices issues, delivery dates ...).
• Request order release to Credit Control.
• Send order acknowledgements and confirmations to Customers.
• Follow-up open orders and ensure proper daily update of backorder lines.
• Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
• Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
• Liaise with Supply Chain Coordinators to ensure proper life cycle of the order (delivery date, order closing).
• Review ammendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
• Raise credit notes/reinvoicing.
• Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
• Ensure information flow to other team-members.
• Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
• Develop expertise in all processes and work instructions and support development of best practice.
• Provide cover for the Sales Administration team as required.

Key Performance Indicators

• KPI’s - Customer satisfaction (feedback on spot orders and surveys).
• Number of orders processed in AX.
• Updated backorderlines.
• Punctuality of credit notes generation.
• Credit notes linked to self-mistakes.

Experience, Skills & Education

• Operational experience in Supply Chain
• Ability to influence and achieve results through others
• Ability to liaise with people at all levels both internally and externally
• Good knowledge of English
• Advanced user of various IT tools & ERP systems
• Passionate about achieving goals/targets
• High service level standards
• Understanding of customer and market dynamics and requirements
• Excellent organisational skills
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure
• Strong communication skills

Company Overview

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation.

Equal Opportunity and EEO

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here.

E-Verify and Accommodation

Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].