Sales Admin & Customer Care Specialist

Macfarlane Group UK Ltd; Grantham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension scheme

Free parking

Annual bonus schemes

Employee discounts

Job summary

Macfarlane Packaging in Grantham is seeking a Sales Administrator to support our customers and external sales teams. The role focuses on handling enquiries, processing orders and preparing quotes to ensure accurate fulfilment from first contact to delivery.

You will coordinate with Production, Procurement and Logistics, maintaining records in our CRM and internal systems. A strong emphasis on customer service, accuracy and timely communication will help drive sales performance and growth.

Qualifications

• Experience in customer service, sales administration or similar role.
• Strong administrative skills with excellent attention to detail.
• Ability to manage multiple orders, enquiries and priorities simultaneously.
• Good written and spoken communication.

Responsibilities

• Handle day-to-day customer enquiries via email.
• Process customer orders accurately and efficiently.
• Prepare quotations and supporting docs; follow up as needed.
• Maintain accurate records in CRM systems and internal tools.
• Coordinate with Production, Procurement and Logistics for timely fulfilment.
• Support external Sales with communications, quotes and order updates.
• Monitor orders and customer requirements; address issues proactively.
• Manage a portfolio of accounts with up-to-date records.

Skills

Customer service

Sales administration

Attention to detail

Microsoft Office

CRM systems

Tools

Microsoft Dynamics

CRM systems

Job description

Macfarlane Packaging in Grantham is seeking a Sales Administrator to support our customers and external sales teams. The role focuses on handling enquiries, processing orders and preparing quotes to ensure accurate fulfilment from first contact to delivery.

You will coordinate with Production, Procurement and Logistics, maintaining records in our CRM and internal systems. A strong emphasis on customer service, accuracy and timely communication will help drive sales performance and growth.