Sales Account Manager

Arval BNP Paribas Group; Swindon; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Join a leading vehicle leasing company as an Account Manager focused on the Mid Market Channel in Swindon. You will manage a customer portfolio, ensuring high-quality service and resolving issues. The role offers internal development opportunities and a comprehensive benefits package.

Benefits

Private medical cover with digital GP

Company pension with up to 10% employer contribution

Discounts on products and services

Paid volunteering days

Free on-site gym

Subsidized restaurant

Flexible benefits

Qualifications

• Account manager with excellent telephone etiquette.
• Ability to work in a dynamic environment with professionalism.
• Experience managing a customer portfolio.

Responsibilities

• Manage customer portfolio and deliver high-quality service.
• Develop solutions and resolve issues for optimal service.
• Manage debts and contact customers for resolutions.

Skills

Verbal communication

Written communication

Customer focus

Problem-solving

Interpersonal skills

Job description

Account Manager - Mid Market Channel

Monday to Friday - Full Time - Hybrid

Location: Swindon - SN5 6PE

We’re Arval BNP Paribas - a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is reflected in our team, whom we call Journey Makers.

We are a friendly, human-centric organization serving a diverse customer base, from families choosing their first electric vehicle to global brands transitioning their fleets to electric.

Why join Arval?

Enjoy the benefits of being part of a progressive global banking group, with a supportive culture prioritizing wellbeing and work-life balance. We recently won the Wellbeing category at the 2024 Business Car Awards.

About The Role

Join our established Mid Market Account Management team to support our public sector corporate customers with company cars and light commercial vehicles. This fast-paced role involves providing expert advice on fleet management and offers opportunities for internal upskilling across our sales channels.

Key Responsibilities

• Manage your own customer portfolio
• Deliver high-quality customer service
• Develop solutions and resolve issues to optimize service
• Manage overdue debts and contact customers to resolve discrepancies

What We’re Looking For

An outstanding account manager with excellent telephone etiquette, accustomed to working in a dynamic environment. You should take ownership of your responsibilities with professionalism and tact.

Demonstrate:

• Confident verbal and written communication skills
• Unwavering customer focus
• Professional yet personable interpersonal skills
• Strong ownership and problem-solving abilities

The Package

Starting salary up to £31,000 OTE, comprising a basic of up to £27,000 and a £4,000 core commission, with potential additional earnings of £3,000 through over-performance.

Benefits include 25 days holiday plus bank holidays, an extra day for your birthday, and the option to purchase 5 additional days.

We also offer a comprehensive benefits package, including:

• Private medical cover with digital GP
• Company pension with up to 10% employer contribution
• Discounts on products, services, and high street brands
• Two paid volunteering days annually
• Free on-site gym
• Subsidized restaurant with breakfast and lunch options, plus discounted Costa Coffee
• Flexible benefits to suit your lifestyle

If you’re ready to make a difference, apply now. Our Talent team will contact you with the next steps.

We are a consciously inclusive employer with a strong Speak Up culture and are proud to be a Ban the Box employer, committed to fairness and inclusivity for all.

Interview Process

• Telephone interview with our Talent Acquisition team
• One-hour panel interview, including competency-based questions

If you’re not shortlisted, we will inform you of the outcome. Apply today and we’ll be in touch.