SaaS Technical Delivery Analyst - Hybrid & Growth

TrustTech Recruitment; Daresbury; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Pension

25 days leave plus birthday day off

Hybrid working

Job summary

TrustTech Recruitment are partnering with a well-established SaaS company to source a Technical Delivery Analyst. The role spans discovery, documentation, testing and delivery, turning business needs into clear requirements for engineering and product teams.

You will support proposals, run workshops and translate requirements into actionable software solutions. The position offers hybrid working, a competitive salary and opportunities for professional development, plus medical insurance and

Qualifications

• Proven experience as a Technical/Business Analyst in software delivery.
• Strong requirements elicitation and documentation skills.
• Experience creating user stories and acceptance criteria.
• Familiar with SDLC and Agile delivery.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Gather and analyse customer requirements to support proposals, statements of work and project delivery.
• Lead discovery workshops and meetings with customers and internal stakeholders.
• Create user stories, acceptance criteria, workflow diagrams and functional documentation.
• Partner with engineering, product and delivery specialists to translate requirements into workable software solutions.
• Help shape technical requirements and assess implementation options for new functionality and product changes.
• Carry out impact analysis and support feasibility reviews for enhancements and change requests.
• Participate in backlog refinement, sprint planning and wider Agile delivery activities.
• Coordinate system, integration and user acceptance testing.
• Support release readiness, implementation and post-deployment checks.
• Maintain accurate project, delivery and requirements documentation.
• Provide clear updates on progress, dependencies, risks and issues to technical and non-technical audiences.
• Identify opportunities to improve requirements, testing and software delivery processes.
• Experience running workshops, discovery meetings and stakeholder sessions.
• Knowledge of software testing processes, including system and user acceptance testing.
• Strong analytical thinking and structured problem-solving skills.
• Ability to manage competing priorities while maintaining attention to detail.
• Comfortable working with technical concepts and translating them into clear business requirements.
• An interest in emerging technology and how it can improve digital products and business processes.
• Experience using AI-enabled tools to assist with areas such as analysis, requirements documentation, testing or software delivery.
• A proactive, commercially aware approach with a focus on customer outcomes and delivering practical solutions.

Skills

Requirements elicitation

Stakeholder communication

Agile delivery

Business analysis

Documentation

Workshop facilitation

Tools

Jira

Confluence

UAT testing

Job description

TrustTech Recruitment are partnering with a well-established SaaS company to source a Technical Delivery Analyst. The role spans discovery, documentation, testing and delivery, turning business needs into clear requirements for engineering and product teams.

You will support proposals, run workshops and translate requirements into actionable software solutions. The position offers hybrid working, a competitive salary and opportunities for professional development, plus medical insurance and