SaaS Implementation Lead - Client Delivery

Dynamic Planner; Reading; On-site; GBP 70,000 - 110,000; Full time

Job summary

Dynamic Planner in the United Kingdom is seeking an experienced project manager to deliver a SaaS product at scale, by empowering and leading a team to maximise our clients' potential use of Dynamic Planner.

Effectively communicate team progress in relevant forums and develop stakeholder confidence through learning the Dynamic Planner product set while contributing to delivery across UK and Europe.

Qualifications

• 5+ years of experience in cross functional SaaS Implementation and client delivery.
• Experience managing large dispersed indirect resource pools.
• Ability to shape projects (green-field and progressive).
• Self-starter with strong leadership and accountability.
• Wealth management domain knowledge would be advantageous but not essential for the right candidate.

Responsibilities

• Become the glue between Account, Client and Delivery functions.
• Provision of client change requests and qualified yes/no (managed via Product, Contracts, Changes etc.)
• Unites all supporting functions to ensure clear message / direction to deliver solution to client
• Provides ownership and governance for Client based initiatives including but not limited to Bids / Contract and Client Implementations
• Providing clear handover to Account and Support services post implementations
• Focus on delivering benefits into Clients, Users and enabling Account / Product Teams to evolve the relationship, embedding ourselves into their business processes
• Push to deliver a focussed professional service solution for the client(s), and enabling the relationship to support increase in revenue and reliance on Dynamic Planner
• Work with customer success managers to enable them to manage the account, enable Account & Customer Success Managers to focus on the user base pushing improvements, upgrades and up/cross sell the product
• Work with / close collaboration with Commercial, PreSales & Account teams
• Supports / guides / leads Account and Customer Success Managers through all clients early and late lifecycle phases- engagement, retender and end of life
• Manage risk, issues, and dependencies of the projects
• Commercial management at appropriate level
• Contractual awareness when supporting external clients/third parties
• Provide visibility and progress of the projects against the plan to all stakeholders

Skills

Cross-functional leadership

SaaS delivery

Project management

Stakeholder management

Team management

Risk & governance

Job description

Dynamic Planner in the United Kingdom is seeking an experienced project manager to deliver a SaaS product at scale, by empowering and leading a team to maximise our clients' potential use of Dynamic Planner.

Effectively communicate team progress in relevant forums and develop stakeholder confidence through learning the Dynamic Planner product set while contributing to delivery across UK and Europe.