SaaS Delivery Manager - Housing

NEC Software Solutions; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Delivery Manager, where you'll oversee the availability of innovative Housing SaaS platforms. In this pivotal role, you'll ensure seamless service delivery, coordinate with technical teams, and manage key stakeholder relationships. Your expertise in monitoring and support will drive continuous improvement, while your communication skills will enhance collaboration across departments. This is a unique opportunity to contribute to public services and make a real difference in the community, all within a flexible working environment that values your contributions.

Benefits

Private Medical Cover

25 Days Paid Holiday

Life Assurance Cover

Group Pension Plan

Flexible Benefits

Qualifications

• Proven experience in managing SaaS delivery for Housing or Public Services.
• Strong technical understanding of SaaS products and customer usage.

Responsibilities

• Monitor and maintain the availability of Housing SaaS platforms.
• Coordinate technical resources and establish support plans.

Skills

Monitoring SaaS Products

Relationship Management

ITIL Knowledge

Technical Understanding of SaaS

Communication Skills

Education

Experience in Delivery Management

Understanding of Public Services

Job description

2 days ago Be among the first 25 applicants

Company Description

Come join us and make a difference in the world!

Company Description

Come join us and make a difference in the world!

Discover more atwww.necsws.com

NO AGENCIES PLEASE

Job Description

• Please note - Hybrid or remote subject to location ***
  
  

We are currently on the lookout for a Delivery Manager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs and NEC Engage.

The responsibilities for this report will include Monitoring, Planned Maintenance, Service Meetings and Support. The ideal candidate for this role will have experience with this, with Housing Management Software or alternative Public Sector SaaS Platforms.

Monitoring:

The role will also involve the responsibility to ensure adequate monitoring and alerting across the Housing SaaS platforms – this will include Postgres, Networks, Patroni and Servers.

Planned maintenance

The planned maintenance element of the role will involve maintaining patching upgrades for Servers and Patroni within the Housing Platform. Maintaining Certification and planning any new hardware changes. Working with the Development Manager to review content for new released and ensuring the database is as efficient as possible – including fragmentation resolution.

Support

The individual in this role will be the point of contact between housing and CST (Central Services Technology) when an issue is raised, and to coordinate technical resources. They will establish a prescription check, and work closely with the application team to find the sources of issues. The will ensure there is adequate 24/7 Cover, and work with CST teams to ensure there are adequate SLAs in place (for example with CloudOps teams). They will also work with the helpdesk to establish a support plan for the Housing SaaS.

Service Meetings

A key part of this role will involve running regular service meetings for products and functions – this will be with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants. The role of the delivery manager in these meetings will be to document and drive forward actions. This individual will also report the results. The meetings will involve planning server capacity increases and providing a roadmap of infrastructure upgrades.

Main Responsibilities:

• Publishing a daily health check status on the system – and analyse the results of thehealth check – ensuring to report anything to necessary stakeholders.
• Ensuringaction is taken against any trend analysis
• ArrangingSTO, and Emergency CR as required from the monitoring analysis
• Being aware of all CST changes that could impact our services and mitigate againstthese changes
  
  

Qualifications

In order to be successful in this role, the below skillset will be required:

• Proven experience in a similar role, monitoring and managing the delivery of SaaS Products for Housing or wider Public Services.
• A demonstrable technical understanding across SaaS Products within Housing and an understanding of how the systems are used by customers.
• Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff.
• Working level understanding of ITIL – and an ability to both coordinate and work collaboratively with the teams within these principals. (Change, Problem, Major Incident)
• Extremely strong communication skills, with a proven ability to triage, coordinate and manager communications with customers and internal staff and drive forwards the resolution of these issues.
• Able to demonstrate sound commercial understanding, with the ability to listen, influence, negotiate and make decisions.
• Experience with both understanding Housing SaaS Platform Analytics, and using these to inform the design and delivery of Service Improvement Plans.
  
  

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
  
  

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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