Runner - FB The O2

The Big Table Group; Greater London; Hybrid; GBP 1,378,000 - 1,791,000; Full time

Benefits offered by this job

Discounts on food & drink 50%

Friends & family 25% off

Employee wellbeing support

Fully funded apprenticeships

Free meals on shift

Early access to wages

Gym memberships discounts

Theme parks & shopping savings

Job summary

Frankie & Benny’s in London is looking for a friendly Runner to join the front of house team. You’ll help connect the kitchen and floor, delivering meals quickly with a smile and keeping the dining area lively during peak times.

No heavy experience required; enthusiasm and a positive attitude are valued. The role offers hourly pay, flexible contracts, and a welcoming team culture within The Big Table Group brands.

Responsibilities

• Be the link between kitchen and floor—delivering food quickly, safely, and with a smile.
• Keep the energy up and the service flowing during busy shifts.
• Support the Front of House team to ensure every guest has a smooth, enjoyable experience.
• Help maintain a clean, organised, and welcoming environment.
• Be a team player—always ready to jump in and help where needed.

Job description

Be the Heart of the Hustle – Join Frankie & Benny’s as a Runner!

At Frankie & Benny’s, we believe the best moments in life are shared—over burgers, pizzas, and unforgettable memories. If you love fast-paced energy, teamwork, and helping create amazing guest experiences, we’d love to welcome you to our team as aRunner!

Why Join Frankie & Benny’s?

We know that great guest experiences start with great teams, so we offer:

• Hourly pay and opportunity to earn tronc.
• A Place for Everyone– We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring energy and enthusiasm, there’s a place for you here!
• Flexible Working– Contracts that fit your lifestyle.
• Tasty Discounts– 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing & Support– Our Employee Assistance Program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Career Growth– Fully funded apprenticeships and development opportunities (Hospitality Team Member Level 2).
• Perks & Rewards– Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations– Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You’ll Do as a Runner:

• Be the link between kitchen and floor—delivering food quickly, safely, and with a smile.
• Keep the energy up and the service flowing during busy shifts.
• Support the Front of House team to ensure every guest has a smooth, enjoyable experience.
• Help maintain a clean, organised, and welcoming environment.
• Be a team player—always ready to jump in and help where needed.

Who We’re Looking For:

We’re not looking for perfection—we’re looking forpassion. If you’re energetic, reliable, and love being part of a buzzing team, we want to hear from you.

AtFrankie & Benny’s, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know – we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you – your personality, enthusiasm, and love for looking after guests.

What’s the process?
Application → CV review → interview → offer and onboarding

You don’t need loads of experience – just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you toFrankie & Benny’s.