Runner

Heartwood Inns Ltd; Ruislip; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus up to £1,500

Food discounts 50%

Reward Gateway discounts

Cycle to Work Scheme

Birthday gift

Long Service Recognition

Job summary

Heartwood Collection is looking for a friendly Runner to join our team. You will help deliver high-quality guest experiences, support front-of-house operations, and assist team members across shifts in our busy venues.

As a Runner, you’ll learn our Stepping Stones training, get access to Employee Assistance and early pay options, and enjoy staff discounts. We welcome energetic individuals who love hospitality and people engagement.

Qualifications

• People-oriented individuals who enjoy guest interaction.
• Able to adapt to a fast-paced hospitality environment.
• Willingness to learn and grow within the role.

Skills

Interpersonal skills

Flexible

Reliable

Customer service

Job description

Runner

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Runner.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Eagerness to learn and understand hospitality

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage