RTA/ EL/ PL Claims Handler

Direct Line Group; Leeds; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual performance-based bonus

Private Pension

Insurance benefits

Health and Dental insurance

Hybrid working model

Employee discounts

Job summary

Direct Line Group's DLG Legal Services is hiring a permanent, full-time RTA/EL/PL Claims Handler to join the Litigation Team, based at Bromley or Leeds with a hybrid working model. You’ll manage a range of claims, drafting documents and negotiating settlements while keeping clients informed throughout.

The role requires experience in RTA/EL/PL, knowledge of CPR and case management systems, and strong communication.

Qualifications

• Experienced in RTA/EL/PL claims handling within insurance or law firm environments.
• Knowledge of Pre Action Protocols, CPR, Practice directions and related statutes.
• Familiarity with JC Guidelines for general damages and Lawtel resources.
• Experience using a Case Management System.
• Strong written and verbal communication skills; ability to manage expectations.

Responsibilities

• Handle a caseload of Claimant Employers Liability, Personal Liability and RTA claims.
• Investigate circumstances, assess value, collate evidence and draft proceedings.
• Negotiate settlements; keep clients informed and manage costs statements.
• Use firm processes to progress cases and meet SLAs; maintain audit trails.

Skills

RTA/EL/PL claims handling

Legal research

Case management system

Communications skills

Problem solving under pressure

Job description

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you'll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life's toughest moments. It's a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you're ready for the challenge. You can find more details about DLG Legal Services on our website .

We currently have an exciting new opportunity to join our LitigationTeam at DLG Legal Services as an RTA/EL/PL Claims Handler. This is a permanent and full-time position, that can be based from our Bromley or Leeds office (hybrid working).

What you'll be doing

Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

• Managing a client's claim by continually using the firm's technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
• Completing all necessary investigations into the circumstances of the incident and the value of the client's claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on it's merits.Assessing the likely value of the claim for personal injury and recoverability of financial losses.
• Ensuring clients are provided the correct legal advice. Where appropriate, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
• Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.
• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.
• Managinge cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
• Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
• Esuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the worksource.
• Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

What we're looking for

• Experienced Claims Handler, Legal Executive or Solicitor.
• Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.
• Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
• Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
• Strong communications skills
• Good problem solver and able to work under pressure, whilst maintaining attention to detail.

What we’ll give you

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

• Annual performance-based bonus
• 9% Private Pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holiday allowance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Location

Bromley (BR1 1DP) or Leeds (LS1 4AZ)

Home Working

Hybrid model (2 days from the office, 3 days from home)

Working hours

35 hour per week (Monday - Friday)

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