RQ1799996 – Waste & Street Cleansing Supervisor

Rugby Borough Council; Rugby; On-site; GBP 20,000 - 28,000; Full time

Job summary

Carrington Blake Recruitment is seeking a competent Operations Supervisor to oversee the council’s waste management, recycling, refuse collection and street cleansing. You will supervise staff, monitor contractors and ensure services run to schedule and within budget, with a strong commitment to health and safety.

The role is on-site, operates Monday to Friday, 8am–4pm. You will liaise with councillors and residents, produce operational reports, manage agency staff as needed, and identify

Qualifications

• Proven experience supervising or managing operational teams.
• Experience within waste management, refuse collection, recycling, street cleansing or a similar frontline operational environment.
• Good understanding of Health & Safety legislation and operational procedures.
• Strong organisational, planning and time-management skills.
• Excellent communication and customer service skills.

Responsibilities

• Oversee daily waste collection, recycling and street cleansing operations, ensuring schedules are followed.
• Supervise frontline operational teams and monitor performance.
• Organise staff schedules, inspections and work allocation.
• Manage agency workers and address performance or attendance issues.
• Prepare operational reports and maintain service records.
• Monitor budgets, purchasing and vehicle usage.
• Liaise with councillors, council officers, contractors and the public.
• Respond to resident complaints and resolve service issues promptly.

Skills

Supervising teams

Waste management experience

Health & Safety knowledge

Organisational planning

Customer service skills

Job description

Work Pattern: Monday-Friday 8am-4pm

PAYE Pay Rate: £17.44 per hour

Main Purpose of the Role

To oversee the day-to-day delivery of the Council’s waste management, recycling, refuse collection and street cleansing services. The role involves supervising operational staff, monitoring contractors, ensuring services run efficiently and within budget, maintaining health and safety standards, and delivering a high-quality service to residents.

Typical Day Overview

• Oversee daily waste collection, recycling and street cleansing operations, ensuring schedules are followed.
• Supervise operational staff, monitor attendance and performance, and organise work schedules.
• Carry out site visits and inspections to monitor service standards and staff compliance.
• Respond to resident complaints and resolve service issues promptly.
• Liaise with councillors, council departments, contractors and members of the public.
• Monitor operational budgets, purchasing, vehicle usage and equipment maintenance.
• Arrange and oversee agency staff where required.
• Prepare operational reports, maintain accurate records and identify areas for improvement.

Key Skills & Responsibilities

Operational Management

• Experience overseeing waste collection, recycling, refuse or street cleansing services.
• Manage daily operational activities and ensure services are delivered on time.
• Monitor contractors and ensure contractual performance standards are met.

Staff Supervision

• Supervise frontline operational teams and monitor individual and team performance.
• Organise staff schedules, inspections and work allocation.
• Manage agency workers and address performance or attendance issues.

Health & Safety

• Strong understanding of Health & Safety legislation and safe working practices.
• Ensure staff follow operational procedures and safety requirements.
• Monitor the correct use and maintenance of vehicles and equipment.

Customer & Stakeholder Management

• Handle and resolve customer complaints professionally.
• Liaise with councillors, council officers, contractors and other departments.
• Maintain positive relationships with residents and represent the Council professionally.

Financial & Performance Monitoring

• Monitor operational expenditure, budgets and purchasing.
• Produce accurate performance reports and maintain service records.
• Identify opportunities to improve operational efficiency and service quality.

Essential Qualifications & Requirements

• Proven experience supervising or managing operational teams.
• Experience within waste management, refuse collection, recycling, street cleansing or a similar frontline operational environment.
• Good understanding of Health & Safety legislation and operational procedures.
• Strong organisational, planning and time-management skills.
• Excellent communication and customer service skills.