Rough Sleeper Support Worker

Centrepoint; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Healthcare cash plan and private MD

Income protection

5% employer pension contributions

Cycle to Work and interest-free travel

Job summary

Centrepoint, the UK's leading youth homelessness charity, invites applications for a Rough Sleeper Support Worker based in Manchester's Northern Quarter. You'll work in our Oldham Street drop-in service, providing practical advice and a supportive space for young people facing homelessness.

You'll build relationships, connect clients to housing, health services and activities, and collaborate with partners to secure safe outcomes.

Qualifications

• Experience supporting vulnerable young people to overcome barriers.
• Understanding homelessness and safeguarding.
• Flexible, calm, professional in fast-paced settings.
• Excellent communication and IT skills.
• Commitment to Centrepoint values: integrity, energy and focus.

Responsibilities

• Delivering the Oldham Street drop-in service with a welcoming, supportive environment.
• Build positive relationships with young people at risk of homelessness.
• Provide practical advice and access to housing, health services and activities.
• Conduct outreach and liaise with local partners to identify those in need.
• Develop co-produced support plans and risk assessments.
• Promote safeguarding and uphold Centrepoint's psychologically informed environment model.

Skills

Experience with vulnerable youth

Excellent communication

IT skills

Job description

Contract: Permanent (full-time)
Salary: £26,404-£32,239
Location: Manchester (Northern Quarter - easily accessible by public transport)
Working arrangements: Office based throughout the working week, with exceptions agreed for administrative days
Closing date: 17/11/2026
Interviews will be held w/c 23/11/2026

Centrepoint, the UK's leading youth homelessness charity, is looking for a Rough Sleeper Support Worker to join our Manchester team, based in our Northern Quarter office - a vibrant and accessible part of the city.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year.

About the team

Our Manchester Rough Sleeper complex case service works directly with young people experiencing, or at risk of, rough sleeping. We engage with them through outreach, provide a psychologically informed environment, and work closely with local authorities, health, housing and community partners to help each young person find safety, stability, and opportunity.

This role is responsible for delivering our Oldham Street drop-in service, providing a welcoming, safe and supportive space where young people can access practical advice and support.

About you

You'll have experience supporting vulnerable or excluded individuals - ideally young people - to overcome barriers and achieve their goals. You'll understand the issues that lead to homelessness and have the confidence to work with partner agencies to deliver the best outcomes. You'll be proactive, resilient, and compassionate, with excellent communication skills and a genuine commitment to Centrepoint's values of integrity, energy, humility, accountability, focus and entrepreneurship.

What you'll be doing

• Delivering the Oldham Street drop-in service, ensuring young people receive a welcoming response and access to advice and support.
• Building positive, trusting relationships with young people who are sleeping rough or at high risk of homelessness.
• Providing practical advice, advocacy and support to access safe housing, health services, and meaningful activities.
• Conducting regular outreach and liaising with local partners to identify and support young people in need.
• Developing co-produced, strengths-based support plans and risk assessments that empower young people to move forward.
• Promoting safeguarding and ensuring all work aligns with Centrepoint's psychologically informed environment model.

What we're looking for from you

• Experience supporting vulnerable young people or adults in crisis.
• Strong understanding of homelessness, safeguarding and trauma-informed approaches.
• The ability to work flexibly, calmly and professionally in fast-paced environments.
• Excellent communication, organisation and IT skills.
• A genuine commitment to equality, diversity and inclusion.

Why join Centrepoint?

In return for your efforts, you'll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days annual leave, rising to 27 with service
• Healthcare cash plan and private medical insurance
• Income protection
• 5% employer pension contributions
• Cycle to Work and interest-free travel loans

At Centrepoint, we're passionate about fairness and equality, and we welcome applications from people of all backgrounds - including those with lived experience of homelessness.