Rota Administrator - Telford (FT, 37.5hr/wk, 6-...

Medvivo Careline Ltd; Telford; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous holiday up to 33 days per ann

Competitive salary £26,100

Company Pension Scheme

Simply Health cash plan

Life Assurance

Free staff parking

Job summary

HealthHero Integrated Urgent Care Clinical Services in Telford is seeking a proactive Rota Administrator to join our Resource Coordination Team on a temporary basis. You will manage rota inboxes, coordinate shift cover, and maintain accurate workforce records in a busy, 24/7 healthcare environment.

The role requires strong organisational skills, excellent communication, and the ability to handle multiple priorities with care.

Qualifications

• Experience providing administrative support in a healthcare setting.
• Ability to manage rota and shift coverage efficiently.
• Excellent communication with staff via phone and email.
• Flexibility to support a 24/7 operation.

Responsibilities

• Manage the rota team inbox and respond to staff enquiries.
• Speak with colleagues by phone and email to resolve rota queries.
• Help fill shifts and support service coverage across operational teams.
• Update the workforce systems with accurate information.
• Record sickness, annual leave, and other absences.
• Work closely with Rota Team Lead and Resource Coordinators.

Skills

Organisational skills

Communication

Problem-solving

Attention to detail

Team collaboration

Tools

Workforce management systems

Job description

Interested in a temporary position? We have an exciting opportunity that might be just what you're looking for.

We're looking for a highly organised and proactive Rota Administrator to join our Resource Coordination Team. In this role, you'll play a vital part in keeping our healthcare services running smoothly by supporting workforce scheduling, coordinating shift cover, and providing outstanding administrative support.

If you enjoy working with people, solving problems, and making a real difference, we'd love to hear from you.

About the role

Our services operate 24/7, 365 days a year, supporting healthcare professionals and patients across the UK. As a Rota Administrator, you'll play a key role in ensuring our workforce is scheduled effectively, helping us maintain excellent service delivery and ensuring shifts are covered efficiently.

This is a fantastic opportunity for someone who enjoys working with people, managing multiple priorities, and making a real impact.

This role requires flexibility and adaptability to support a 24/7 operation. Kindly note, occasional work outside of normal hours may be required to help ensure the smooth running of the service.

About you

As a Rota Admin, you will be a key part of our Resource Coordination Team, helping to ensure our healthcare services are staffed effectively and run smoothly.

Day-to-Day, You'll

• Manage the rota team inbox and respond to staff enquiries.

• Speak with colleagues by phone and email to resolve rota queries.

• Help fill shifts and support service coverage across operational teams.

• Update the workforce systems with accurate information.

• Record sickness, annual leave, and other absences.

• Work closely with Rota Team Lead, Resource Coordinators and colleagues across the organization.

Key Responsibilities

• Support the effective administration of staff rotas and workforce planning.

• Ensure service coverage by identifying and escalating staffing gaps.

• Regular staff communication via phone and email, including inbound and outbound contact, is essential to this role.

• Maintain accurate workforce, absence, and compliance records.

• Provide high-quality administrative support for GP and workforce processes, including compliance activities, pay administration, induction, and ongoing enquiries.

• Deliver excellent customer service to colleagues and stakeholders.

• Follow organisational procedures and standards to ensure accurate and efficient administration.

• Assist with any other duties considered commensurate to the role.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe's largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren't just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)

• A highly competitive annual salary of £26,100/annum

• Company Pension Scheme

• Simply Health cash plan membership

• Life Assurance

• Free staff parking

Closing date: Friday 18th September 2026(5pm)

Place of work: Telford (Grosvenor House, Central Park)/Hybrid

Working days: Monday to Friday (9.00-17.00)

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.