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Rooms Reservations Sales Consultant - French Speaking

Maybourne

London

On-site

GBP 25,000 - 35,000

Full time

4 days ago

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Job summary

As a Rooms Reservations Sales Consultant - French Speaking at Maybourne, you will play a crucial role in providing exceptional service and creating memorable guest experiences. This full-time position is ideal for candidates passionate about the hospitality industry, with a focus on exceeding guest expectations. Join a supportive team dedicated to maintaining high service standards.

Benefits

Excellent salary package

Enhanced Maternity and Paternity Pay

Holiday allowance increase after 3 and 5 years

Travel Season Ticket Loans

Pension Scheme

Subsidised monthly Podiatrist and Masseuse treatments

24-hour colleague assistance helpline

Eye test vouchers and contributions towards glasses

Colleague of the month nominations

Preferential room rates of £50 per overnight stay

Qualifications

Fluency in French required.
Experience in hotel reservations preferred, but not mandatory.
Exceptional service mindset with a focus on guest experience.

Responsibilities

Make room reservations for various hotels while maximising room revenue.
Create memorable experiences through exceptional service for guests.
Work collaboratively within a dynamic team environment.

Skills

Customer care skills

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Rooms Reservations Sales Consultant - French Speaking

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Rooms Reservations Sales Consultant - French Speaking

(Rooms Reservations Agent)

Maybourne

We are seeking an exceptional Rooms Reservations Sales Consultant - French Speaking (Rooms Reservations Agent) to join Maybourne Reservations teambased at Corporate Office.

At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the nuqmber of hotels, spas, and residences around the world.

As a Rooms Reservations Sales Consultant - French Speaking (Rooms Reservations Agent) your responsibilities will include but will not be limited to:

Making room reservations for The Maybourne Riviera, Claridge’s, The Connaught and The Berkeley to the required standards;
To maximise room revenue through cross selling and up selling;
Creating renowned memorable experiences for our guests.

Successful candidates for our Rooms Reservations Sales Consultant - French Speaking (Rooms Reservations Agent) opportunity will be able to speak and write fluently in French in addition to:

Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite;
Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
Strong customer care skills and ability to work under pressure, with excellent attention to detail;
A high standard of personal presentation with confident, professional and welcoming personality.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role.

We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Excellent salary package.
Family Friendly company policies including enhanced Maternity and Paternity Pay.
Holiday allowance increase after 3 and 5 years of service.
Travel Season Ticket Loans.
Pension Scheme*.

Health and Wellbeing Support

Subsidised monthly Podiatrist and Masseuse treatments.
Eye test vouchers and contributions towards glasses*.
24-hour colleague assistance helpline.
On and off-site Occupational Health Service.
Death in Service salary contribution.
Various wellbeing activities focused on mental and physical health.
A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
Instant colleague recognition and award programme with generous prizes.
Colleague of the month nominations with generous prizes.
Additional paid day off to celebrate your Birthday.
Internal transfer and promotion opportunities.
In-house training and development team with a strong focus on career progression and personal growth.
Long service awards.
Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
50% Food and Beverage discount* across Maybourne.
Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
Wedding and Baby gifts.
Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Sales, Administrative, and Business Development
Industries
Hospitality

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