Room Service Team Leader

TN United Kingdom; Scotland; On-site; GBP 29,000; Full time

Job summary

A forward-thinking company seeks a Room Service Team Lead to enhance the pantry and hotel services at a leading hospital. This role involves ensuring high standards of cleanliness, serving meals, and building rapport with patients and staff. With a focus on compliance and customer service, you will play a key role in delivering exceptional hospitality. The organization values employee well-being and offers a competitive salary along with a comprehensive benefits package, including generous leave and health insurance. Join a dynamic team dedicated to quality care and support.

Benefits

35 days annual leave

Employer and employee contributory pension

Discount and cashback rewards

Free Bupa wellness screening

Private medical insurance

Life assurance

Free Parking onsite

Qualifications

• Proven ability to build rapport with customers.
• Excellent interpersonal and judgement skills.

Responsibilities

• Liaise with clinical staff to meet hospital needs related to Hotel Services.
• Ensure cleaning jobs are completed per schedules and procedures.
• Serve food and beverages to patients, visitors, and staff.

Skills

Customer Rapport Building

Interpersonal Skills

Judgement Skills

Job description

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Room Service Team Lead | Murrayfield Hospital - Edinburgh | Full time | £28,500

Spire Murrayfield Hospital is looking for a Room Service Team Lead to support the running of the pantry and hotel services department.

Duties and responsibilities:

• To work in close liaison with the clinical staff dealing with the varying needs of the hospital in relation to Hotel Services
• Ensuring cleaning jobs are completed and signed for in accordance with cleaning schedules and procedures.
• Compliance with all Health and Safety at Work Regulations including COSHH
• Taking meal orders from patients and visitors
• Observing all dietary requirements as identified on nurses list and ensure patients menu choice is compatible
• Responsible for the service (including clearing and washing) of food and beverages to patients, visitors and staff
• Responsible for presentations of patients’ trays as per patient tray policy
• Responsible for the prompt collection of all used trays, crockery, cutlery and glassware.
• Offering and serving refreshments before and after a meal and as required at patients or visitors requests
• Ensuring that all crockery and cutlery is presented to the patient clean and undamaged
• Washing, drying and putting away of returned trays, crockery, cutlery and glassware

Who we're looking for:

• Proven ability to build rapport with customers
• Excellent interpersonal and judgement skills

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free Parking onsite

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.