Room Reservations Agent

Harri; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning

Holiday allowance

Season ticket loan

Training and English lessons

Social events and fitness sessions

Cycle to work

Volunteer day

Designer discounts

Job summary

Firmdale Hotels’ Charlotte Street Hotel is seeking a Reservations Agent to deliver personalised service and warmly assist guests from first contact through check-in. You will work alongside the front office team to uphold the hotel’s high standards.

You’ll advise guests on rates, packages, and availability with a professional, upbeat approach, ensuring accuracy in reservations while maintaining the warm, welcoming atmosphere the brand is known for.

Qualifications

• Be a collaborative team member delivering outstanding guest service.
• Maintain a professional appearance and demeanor at all times.
• Demonstrate meticulous attention to detail in managing reservations.
• Show passion for hospitality and guest care.
• Engage warmly with guests and colleagues to create a welcoming atmosphere.

Responsibilities

• Be the face of the hotel, delivering personalised service to guests.
• Confidently advise guests and external agents on rates and packages.
• Thrive in a collaborative environment as part of the front office team.
• Ensure accuracy and efficiency in reservation management.
• Engage with guests and colleagues with clarity and warmth.

Skills

Collaborative

Exceptional service

Professional appearance

Meticulous

Hospitality passion

Job description

Join our dynamic team at Firmdale Hotels and embark on a journey with us at the prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent to elevate our guest experience to new heights. If you're a confident communicator with a passion for impeccable service, this role is tailor-made for you.

At Firmdale Hotels, we pride ourselves on delivering exceptional service, and as a Reservations Agent, you'll play a pivotal role in upholding our reputation. Working alongside our esteemed front office team, you'll be the first point of contact for guests, ensuring every interaction is infused with warmth and professionalism.

Responsibilities

• Be the face of our hotel by providing personalised service to guests, exceeding their expectations at every touchpoint.
• Master all aspects of our hotel rooms and facilities, enabling you to confidently advise guests and external agents on rates and packages.
• Thrive in a collaborative environment, contributing your energy and expertise to our cohesive team.
• Demonstrate meticulous attention to detail in managing reservations, ensuring accuracy and efficiency.
• Engage with guests and colleagues with clarity and warmth, creating a welcoming atmosphere for all.

What you Need

• A keen willingness to collaborate and support your colleagues.
• Dedication to delivering exceptional service with a smile.
• Reflect our commitment to excellence through your professional appearance.
• A meticulous approach to your work, ensuring nothing slips through the cracks.
• Bring your passion for hospitality to work every day, energising those around you.

What We Offer

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country & Townhouse, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.