Room Attendant

Ehg Careers; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel rooms

50% food & beverage discount

Life insurance from day one

Healthcare support

Meals on duty

Training and development opportunities

Employee recognition schemes

Job summary

Eclipse Hotels Group is seeking a reliable Room Attendant for Holiday Inn Bristol City Centre. You will clean guest bedrooms and bathrooms to a high standard, ensuring a welcoming and memorable stay for guests.

This is an excellent opportunity to join a growing family-owned group committed to first class service, with comprehensive training and plenty of opportunities for development. We offer benefits such as discounted hotel rooms, 50% F&B discount, life insurance from day one, healthcare

Qualifications

• Previous housekeeping or cleaning experience is desirable but not essential.
• Reliable and hardworking approach.
• Ability to work quickly to high standards.
• Good attention to detail and pride in cleanliness.
• Ability to work mornings, weekends and bank holidays.

Responsibilities

• Cleaning and servicing guest bedrooms and bathrooms
• Completing departure cleans and daily services for guests who are continuing their stay
• Ensuring all allocated rooms are cleaned and ready within the required time
• Changing bed linen, towels and other bathroom linen
• Making beds and presenting rooms according to company and brand standards
• Cleaning floors, bathrooms, furniture, mirrors, windows and other surfaces
• Replenishing guest supplies, refreshments and bathroom amenities
• Completing scheduled cleaning tasks, including turning mattresses, cleaning curtains and dusting high areas
• Checking rooms carefully and reporting any maintenance concerns or defects
• Reporting damaged or missing items to the Housekeeping Supervisor
• Recording and storing lost property according to company procedures
• Keeping housekeeping equipment, trolleys and storage areas clean and organised
• Using cleaning products and equipment safely
• Following all fire safety, health and safety and security procedures
• Supporting colleagues in other housekeeping areas when required
• Respecting guest privacy and maintaining confidentiality at all times

Skills

Attention to detail

Reliability

Teamwork

Good communication

Physical fitness

Job description

Eclipse Hotels Group is an international family owned hotel group with a growing portfolio of Holiday Inn and Holiday Inn Express hotels across the UK, Europe and the Caribbean.

We are looking for a reliable and hardworking Room Attendant to join our team at Holiday Inn Bristol City Centre. This is an excellent opportunity to join a growing organisation committed to delivering first class service and creating a positive experience for both our guests and colleagues.

As our Room Attendant, you will ensure that our guest bedrooms and bathrooms are clean, comfortable and presented to a high standard. Your care and attention to detail will help create a welcoming environment and a memorable stay for every guest.

Join us and enjoy the following benefits:

• Discounted hotel rooms for you, your friends and your family at more than 5,000 IHG hotels worldwide
• 50% discount on food and beverage services
• Employee Assistance and Welfare Programme
• Simplyhealth healthcare support
• Life insurance from your first day of employment
• Cashback and discounts with leading high street retailers
• Complimentary meals while on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a Friend scheme
• Excellent training and development opportunities, including bespoke company and IHG branded training

Your key responsibilities will include:

• Cleaning and servicing guest bedrooms and bathrooms
• Completing departure cleans and daily services for guests who are continuing their stay
• Ensuring all allocated rooms are cleaned and ready within the required time
• Changing bed linen, towels and other bathroom linen
• Making beds and presenting rooms according to company and brand standards
• Cleaning floors, bathrooms, furniture, mirrors, windows and other surfaces
• Replenishing guest supplies, refreshments and bathroom amenities
• Completing scheduled cleaning tasks, including turning mattresses, cleaning curtains and dusting high areas
• Checking rooms carefully and reporting any maintenance concerns or defects
• Reporting damaged or missing items to the Housekeeping Supervisor
• Recording and storing lost property according to company procedures
• Keeping housekeeping equipment, trolleys and storage areas clean and organised
• Using cleaning products and equipment safely
• Following all fire safety, health and safety and security procedures
• Supporting colleagues in other housekeeping areas when required
• Respecting guest privacy and maintaining confidentiality at all times

What we are looking for:

• Previous housekeeping or cleaning experience is desirable but not essential
• A reliable and hardworking approach
• Good attention to detail and pride in maintaining high standards
• The ability to organise your workload and complete rooms within the required time
• A friendly and approachable manner
• Good communication and teamwork skills
• The ability to follow instructions and work independently
• The ability to complete physical tasks, including standing, bending, lifting and moving housekeeping equipment
• Flexibility to work mornings, weekends and bank holidays

Eclipse Hotels Group is an equal opportunities employer. We are committed to recruiting a diverse workforce and creating an inclusive, people focused culture where everyone feels welcome, respected and able to thrive.