Room Attendant

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 20,000 - 24,000; Full time

Job summary

An award-winning hotel is seeking dedicated Room Attendants to uphold exceptional cleanliness and service standards. In this role, you will ensure that guest rooms are immaculate and welcoming, contributing to memorable stays. With a focus on teamwork and guest engagement, you will help create a comfortable environment that encourages guest loyalty. This position offers exciting opportunities for growth within a rapidly expanding group, where your contributions will be recognized and rewarded. Join a vibrant team that values positivity and proactive service, and take the next step in your hospitality career.

Benefits

28 days holiday

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates

Food and beverage discounts

Christmas gifts

Employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Qualifications

• Natural ability to provide high-quality service.
• Strong attention to detail is essential.

Responsibilities

• Maintain cleanliness of hotel bedrooms and bathrooms.
• Engage with guests to enhance their experience.

Skills

Attention to detail

Customer service

Teamwork

Positive attitude

Job description

About Us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A Bit About What You Will Do...

Room Attendants in our team maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms. They are instrumental in creating a memorable stay for each of our guests.

1. Making sure all guest rooms look well-presented by performing cleaning duties, including cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting.
2. Engage with guests to promote guest loyalty and memorable experiences.
3. Ensure our guests experience our excellent levels of comfort and quality.

More About You...

1. Providing high-quality service comes naturally to you.
2. Strong attention to detail.
3. You value being part of a team and supporting your colleagues.
4. Most of all, you will have an approachable, positive, and proactive manner.

Grow With Us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.

Benefits:

1. Holiday – 28 days holiday, enhanced after 5 years of service.
2. Free meals on duty.
3. Uniform offered and dry cleaned.
4. Discounted employee friends & family rates at Arora Hotels.
5. Food and beverage discounts.
6. Christmas gifts and employee parties.
7. Introduce a friend scheme.
8. Wage stream.
9. Employee assistance programme.
10. Arora star employee recognition.
11. Long service recognition award.