Room Attendant

HC Facility Management Limited; Swanley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Permanent contract

Flexible hours

Free lunch on duty

On-site training

Salary advances

Apprenticeship opportunities

Workplace pension

Recognition and awards

Job summary

HotelCare are recruiting a Room Attendant to join our nationwide hotels team. You will maintain high cleanliness standards, service guests professionally, and support a fast-paced environment across sites in the UK.

We offer a permanent contract with flexible hours, weekend availability, and on-site training to develop skills in a hospitality setting. Knowledge of safety and privacy protocols is essential to ensure guest satisfaction.

Qualifications

• Experience in housekeeping or room attendant roles preferred.
• Able to lift and stand for long periods.
• Good customer service mindset and professionalism.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty bins and restock amenities.
• Dust furniture, vacuum, and clean mirrors for a neat appearance.
• Sanitize surfaces for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Report maintenance issues or damages promptly.
• Follow supervisor instructions and safety protocols.
• Ensure security of guest rooms and guest privacy.
• Provide professional and respectful service and respond to requests promptly.

Skills

Physical fitness

Time management

Attention to detail

Customer service

Flexibility

Multi-tasking

Integrity

Safety awareness

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impec­apable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description
Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification
Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.