Room Attendant

Klarent Hospitality Limited; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Klarent Hospitality recherche un Room Attendant pour rejoindre son équipe dynamique. Le poste implique d'accueillir les clients, de maintenir la propreté des chambres et de travailler en collaboration avec les collègues pour offrir une expérience client exceptionnelle. Rejoignez une entreprise qui valorise le développement personnel et la reconnaissance des employés.

Benefits

Repas fournis pendant le service

Reconnaissance des services longs

Formations financées

Congés annuels avec options d'achat

Pension

Qualifications

• Passionné(e) et désireux(se) d'apprendre.
• Capacité à travailler les matins, après-midis/soirées et week-ends.
• Engagement à offrir des expériences clients exceptionnelles.

Responsibilities

• Accueillir chaleureusement les clients et maintenir le professionnalisme.
• Nettoyer les chambres, salles de bains et espaces publics.
• Gérer efficacement les plaintes des clients.

Skills

Communication

Travail en équipe

Attitude positive

Job description

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for service from 2 years and up

Rewards and benefits when you join us include:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted or free use of leisure facilities (hotel specific)
• Free car parking (hotel specific)
• Discounted stays in our hotels or free stays as part of our rewards & recognition incentives
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships (T&C’s apply)
• Annual holiday entitlements, including Bank Holidays, with options to purchase additional days
• Pension enrolment

Does the below sound like you?

• Passionate with a willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hardworking
• Displays behaviors aligned with company values
• Good communication skills and excellent grooming standards
• Availability to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences
• Do you have the skill set and experience for the Room Attendant role? Then what’s stopping you?

Klarent Hospitality is recruiting a Room Attendant

We offer opportunities for growth and development within the Klarent Hospitality Group. We pride ourselves on rewarding and recognizing our staff for their dedication and long service.

Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and strategic investment to drive success.

The Role:

• Greet guests warmly and courteously, maintaining professionalism at all times
• Clean assigned bedrooms, bathrooms, and public areas, replenishing supplies as needed
• Report any defects or issues to the Head of Department
• Handle guest complaints efficiently, ensuring satisfaction
• Work collaboratively with colleagues to enhance guest experiences
• Maintain knowledge of SALT and contribute positively to departmental scores
• Follow company procedures and checklists
• Manage your rota efficiently, keeping your trolley stocked
• Minimize wastage without compromising standards
• Be energy conscious by turning off lights and equipment when not in use
• Develop skills through training, communication, and teamwork