Room Attendant

The Monogram Collective; Pitlochry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company app

Healthy meals on shift

Employee Assistance Programme

Financial wellbeing app

Referral bonus

Job summary

Pine Trees Hotel in Pitlochry, Scotland invites you to join our Housekeeping team. You will maintain immaculate guest rooms and bathrooms, change linen, vacuum, polish and dust, and engage with guests to create memorable stays.

We value excellent customer service, attention to detail, and the ability to multi-task. Enjoy a warm team culture with development opportunities from day one, plus staff benefits including meals on shift and discounted room rates.

Qualifications

• Excellent attention to detail and pride in delivering high standards.
• Strong customer service mindset and guest-facing approach.
• Ability to multi-task and work efficiently in a busy environment.

Responsibilities

• Perform cleaning duties for guest bedrooms and bathrooms: change linen, vacuum, polish, and dust.
• Engage with guests to promote loyalty and create memorable experiences.
• Ensure high levels of comfort and quality in guest rooms and public areas.
• Take pride in the work you do and maintain consistent room presentation.

Skills

Attention to detail

Customer service mindset

Job description

Why Join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our new Housekeeper and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity, to the Housekeeper role, you will assist us to guide the guest experience beyond the expectation.

Benefits:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £400 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Your role:

As a Housekeeper, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.

You will bring a passion and attention to detail that will make you an exceptional Housekeeper that our guests will love to interact with. Your passion will ignite the experiences for our guests.

Joining the Housekeeping team, you will:

• Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting.
• Engage with guests to promote guest loyalty and memorable experiences.
• Ensure our guests experience our high levels of comfort and quality.
• Take pride in the work you do.

We will support you by giving you the platform to develop, learn & shine!

We ask of you:

• Deliver excellent standards.
• Use initiative.
• Be self-aware and able to evaluate your own work.
• Have a customer service attitude.
• Ability to multi-task and provide excellent attention to detail.
• Hold a genuine desire to provide an exceptional guest experience.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.