Room Attendant

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

The Mandarin Oriental Hyde Park, London seeks a dedicated Room Attendant to maintain luxury standards of cleanliness and guest service. This role involves teamwork and flexibility in a prestigious environment, offering numerous employee benefits including training, health programs, and discounted hotel stays.

Benefits

Complimentary nights at properties worldwide

Health & wellness programs

50% discount on F&B & Spa services

Season ticket loan & cycle to work scheme

Increased holiday entitlement with length of service

Employee Recognition Programmes

Qualifications

• Previous experience in a similar role, preferably in a luxury environment.
• Ability to work under pressure and provide outstanding service.

Responsibilities

• Maintain cleanliness and presentation of guest rooms and public areas.
• Ensure guest belongings security and comfort.
• Report maintenance issues and provide turn-down service.

Skills

Attention to Detail

Customer Care

Teamwork

Job description

Room Attendant, Housekeeping

39 hours, 5 days per week

We’re looking for a Room Attendant to join our Housekeeping team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s a world of oriental luxury and attentive service, all about our guests.

As a Room Attendant at Mandarin Oriental Hyde Park, London, we expect from you:

• To consistently achieve the required standards of cleanliness, product presentation, and customer care in all guest rooms and public areas, creating a warm, friendly, and comfortable environment for our guests.
• To ensure the appropriate level of security for all guest belongings, helping create a feeling of comfort and confidence for guests.
• To ensure all guest rooms are cleaned, stocked, and maintained to the standard required.
• Provide turn-down service.
• To report any malfunctioning equipment and maintenance problems by recording faults in work orders and passing them to the Floor Manager.

As a Room Attendant, you will work on a shift basis, Monday to Sunday, 39 hours a week. Shift patterns include morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required.

Ideal candidates will have previous experience in a similar role, preferably in a luxury environment, with excellent attention to detail, the ability to work under pressure, and a genuine interest in providing outstanding service to our guests.

Our commitment to you:

• Learning & Development: We craft unique learning programs to support your growth at every stage of your career.
• MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide as part of our employee benefits.
• Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide different retirement options depending on your role and length of service.
• Discounts and deals with high street retailers, gym memberships, travel deals, and more.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms worldwide.
• Complimentary Westfield Healthcare cash plan, with children added at no extra cost.
• Colleague Experience Stay with breakfast included upon completion of probation.
• Friends & Family hotel rate and Spa discounts.
• One paid Charity Day per year.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with length of service, up to 33 days.
• Subsidized podiatry sessions with Bastien pedicurists.
• Free Life Assurance benefits during service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes and various social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

We embed corporate responsibility into our culture, considering sustainability in every decision, aligned with industry standards. Our initiatives include eliminating single-use plastics, ethical supply chains, community engagement, and waste reduction, aiming for a better future.

DIVERSITY & INCLUSION.

We promote a diverse and inclusive culture, ensuring fair treatment, equal opportunities, and respect for all colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Discrimination and harassment are not tolerated.

ELIGIBILITY TO WORK IN THE UK.

Applicants must have the right to work and live in the UK, with documented proof required during recruitment.

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