Room Attendant

The Carnegie Club; Dornoch; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a dedicated Room Attendant to join their housekeeping team at a world-renowned private members club. This role emphasizes creating a welcoming atmosphere for members and guests, ensuring every room reflects warmth and luxury. As part of a dynamic team, you'll enjoy a supportive environment that values your contributions and offers opportunities for training and development. If you have a passion for hospitality and a friendly demeanor, this is your chance to be part of a prestigious establishment in the stunning Scottish Highlands.

Benefits

Share of gratuities

33 days annual leave

Free meals on shift

Access to staff benefit scheme

Local staff transport service

Complimentary use of staff gym

Discounted estate activities

Qualifications

• Friendly and enthusiastic with a passion for hospitality.
• Willingness to learn and take direction in a fast-paced environment.

Responsibilities

• Provide personalized touches to enhance guest experiences.
• Maintain high cleanliness standards across the estate.
• Respond proactively to guest requests and exceed expectations.

Skills

Customer Service

Teamwork

Attention to Detail

Hospitality Experience

Education

Experience in Hospitality

Job description

Position: Full time

Salary: Competitive + Gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Housekeeping Team

At Skibo, housekeeping is about more than just changing sheets and dusting - it's about creating a welcoming, home-from-home experience for our members and guests. This dynamic team is responsible for maintaining the highest standards of cleanliness across the estate. From keeping castle bedrooms and family lodges looking pristine to polishing the woodwork in the front hall to handling dry cleaning requests, our dedicated Room Attendants ensure that every space is immaculate and guest-ready, making Skibo shine for every arrival.

About the Role

As a Room Attendant you will:

• Provide a personalised touch to each member's stay, from placing family photos and home-baked shortbread by their bedside to ensuring their preferred bedding is ready for their arrival, making every visit to Skibo feel special.
• Work proactively and attentively, responding to guest requests and going the extra mile to exceed expectations.
• Maintain impeccable standards across the castle and family lodges, ensuring every room reflects the warmth, luxury, and attention to detail that defines The Carnegie Club.

Who We Are Looking For

• You're friendly, enthusiastic and enjoy meeting new people.
• You're a team-player and enjoy working alongside colleagues in what can be a fast-paced environment.
• Ideally you have some experience in a hospitality venue such as a guest house or hotel, but if not don't worry – our team will be happy to help you with your training.
• You are willing to learn and take direction and are keen to progress your role through training and development.

What we can offer you

• Share of gratuities
• 33 days annual leave pro-rata
• Meals on shift are provided free of charge
• Access to staff benefit scheme
• Local staff transport service - details can be found here
• Complimentary use of staff gym
• Discounted estate activities including quad biking and horse riding

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

Our Values

• Seamlessly Connected: We are joined up in how we operate and look after our colleagues, members, and guests.
• Go Beyond: We have a drive and energy to do things better.
• Make Their Day: We anticipate the needs of our colleagues and members to bring joy.
• Our People: Uncommonly committed people with a passion to deliver and delight.
• Our Estate: Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
• Personalised Magical Moments: Creating personalised moments tailored for each colleague, member, and guest.

Closing Date For Applications: April 10, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.