Room Attendant

Apex Hotels; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

29 days holiday

Training & development

Employee events

Gym access

Meal discounts

Pension Contributions

Life Assurance

Job summary

Apex Hotels in Edinburgh is seeking a Self-Checking Room Attendant to deliver outstanding brand standards and immaculate guest facilities. You will manage your own tasks with pride, ensuring rooms meet Apex’s high cleanliness standards and are ready for guest check-in.

You will engage with guests, helping to create memorable moments and a warmer welcome. This role begins with a structured 12-week learning journey and requires a proactive, detail-oriented mindset.

Qualifications

• Proven ability to maintain high cleanliness standards.
• Strong customer service mindset and guest communication.
• Ability to multi-task and manage time effectively.

Responsibilities

• Clean guest bedrooms and bathrooms, change linen, vacuum, polish and dust to a high standard.
• Engage with guests to promote loyalty and create memorable experiences.
• Ensure rooms are well-presented and ready for guests.

Skills

Attention to detail

Customer service

Multi-tasking

Initiative

Warmth

Job description

Salary: £14.00 per hour plus excellent benefits & perk.

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Room Attendant in Edinburgh. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App , allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Self-Checking Room Attendant,

you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Self-Checking Room Attendant, you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated housekeeping department, you will:

• Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

As a Self-Checking Room Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Self-Checking Room Attendant. With this in mind, we are looking for a Self-Checking Room Attendant who:

• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£15.70 per hour plus excellent company benefits and Perks

£13 per hour plus excellent company benefits and perks

£13.60 per hour plus excellent company benefits and Perks