Room Attendant

Accor Hotels; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

An innovative hotel group is seeking a Room Attendant to join their team in Edinburgh. This role offers the chance to ensure guest rooms are impeccably maintained and presented while providing exceptional customer service. You’ll be part of a passionate team dedicated to creating memorable hospitality experiences. Enjoy competitive pay, generous holiday, and opportunities for personal development in a vibrant work environment that values individuality and creativity. If you thrive in a dynamic setting and love making a positive impact, this position is perfect for you.

Benefits

29 days holiday

Pension

Life insurance

Free meals during shifts

Free night stay at the hotel

Training and development

Volunteering time off

Team events

Employee discounts

Diversity and inclusion events

Qualifications

• Eagle-eye for detail and high standards in cleanliness.
• Ability to build relationships with guests and colleagues.

Responsibilities

• Clean and service guest rooms to brand standards.
• Report maintenance defects and adhere to health & safety standards.
• Provide excellent customer care and support the housekeeping team.

Skills

Attention to detail

Customer service

Teamwork

Time management

Job description

Company Description

The Hoxton, Edinburgh

We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Room Attendant to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Head Housekeeper, you’ll be responsible for ensuring the rooms of the hotel are well presented and well maintained at all times.

The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment - our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary per hour.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Responsible for reporting any maintenance defects in guest rooms and on guest floors through Knowcross.
• Ensure that all guest rooms adhere to all brand standards and quality audit standards.
• Ensure that all health & safety standards are adhered to and any breaches in standards or potential new hazards are reported to the Head Housekeeper.
• Ensure all cleaning materials and equipment are well maintained, handled correctly and to be fully aware of COSHH regulations.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• Ensure the highest levels of cleanliness throughout the hotel and support the housekeeping team.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• Assist in the cleaning of public areas and back of house areas as required.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You have the ability to build relationships with colleagues and guests.