Room Attendant

Hilton Worldwide, Inc.; Christchurch; On-site; NZD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Room Attendant to maintain cleanliness and provide high-quality service to guests. The ideal candidate will have experience in housekeeping, be a positive team player, and be flexible with working hours. Join a team committed to exceptional guest experiences.

Qualifications

• At least 1 year of experience in housekeeping.
• Good knowledge of chemical usage and cleaning procedures.

Responsibilities

• Cleaning assigned guest rooms according to brand standards.
• Assisting guests with any questions they may have.
• Maintaining good working relationships with team members.

Skills

Team Player

Flexibility

English Literacy

Job description

Job Description - Room Attendant (HOT0BM0N)

Job Number:

HOT0BM0N

Work Location:

Chateau on the Park - Christchurch, a DoubleTree by Hilton, 189 Deans Avenue, Riccarton, Christchurch 8011

Description

A Room Attendant is responsible for cleaning assigned guest rooms according to brand standards and keeping related floors clean at all times during a shift. They also assist guests with any questions they may have.

What will I be doing?

As a Room Attendant, you will be responsible for:

1. Completing all work in assigned areas to the highest cleanliness standards, adhering to Hilton policies and procedures.
2. Protecting guests' privacy during service.
3. Assisting guests and responding to their requests.
4. Cleaning and replenishing supplies in guestrooms according to standards and procedures.
5. Ensuring that master keys are always kept secure.
6. Keeping trolleys neat and adequately supplied.
7. Maintaining all equipment in good working condition.
8. Keeping the linen room neat and organized.
9. Reporting any loss, damage, or maintenance issues to the Floor Supervisor.
10. Being courteous and professional, providing high-quality service to guests.
11. Maintaining good working relationships with team members and other departments.
12. Reporting maintenance issues promptly.
13. Following lost and found procedures.
14. Resolving guest complaints appropriately.
15. Promoting hotel and Hilton products and services.
16. Maintaining a high level of product and service knowledge.
17. Adhering to hotel policies, Hilton code of conduct, and team member handbook.
18. Performing any other duties as assigned.

What are we looking for?

To succeed as a Room Attendant at Hilton, you should:

• Have at least 1 year of experience in housekeeping.
• Be a positive team player.
• Be literate in English.
• Have good knowledge of daily housekeeping operations on guest floors.
• Be flexible with working hours, including mornings, evenings, weekends, and public holidays.
• Have good knowledge of chemical usage and cleaning procedures.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its global brands. Our vision is to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of this mission, creating remarkable experiences every day.