Room Attendant

The Millcroft Inn and Spa; Alton; On-site; GBP 12,000 - 16,000; Full time

Job summary

The Millcroft Inn and Spa in Alton, Ontario, is seeking a Room Attendant to maintain guestrooms to a superior quality standard and provide exceptional guest service. The role includes cleaning bathrooms, dusting rooms, vacuuming carpets, and reporting maintenance needs, with flexible shifts and a focus on hygiene.

Experience in hospitality is an asset; WHMIS familiarity is a plus. Applications may be directed to [e-mail].

Qualifications

• Grade 12 is recommended.
• Second language is an asset.
• Good interpersonal skills and public relations.
• Self-motivated.
• Able to work unsupervised.
• Must be flexible for various shifts including weekends and holidays.
• Good organization skills.
• Excellent hygiene is a necessity and standard.
• Hospitality experience is considered an asset.
• Excellent communication skills, especially oral and telephone skills.
• WHMIS training an asset.
• Previous up-selling and/or sales experience is considered an asset.

Responsibilities

• Providing personalized and exceptional guest service at every given opportunity.
• Ensures bathrooms are clean and free of hair.
• Ensures guest room areas are clean and free of dust.
• Ensures carpets are vacuumed daily.
• Maintains equipment, locker, cupboards, and vacuums.
• Reports maintenance needed in rooms to the Maintenance Department.
• Reports items missing in rooms to the Housekeeping Supervisor on duty.
• All articles found in rooms are logged and labelled for Lost & Found.

Skills

Interpersonal skills

Communication skills

Public relations

Self-motivated

Flexible shifts

Unsupervised work

Hygiene standards

Hospitality experience

Oral/telephone communication

WHMIS training

Sales/up-selling ability

Education

Grade 12

Job description

Millcroft Inn & Spa is currently seeking a Room Attendant to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Room Attendant
Property:Millcroft Inn & Spa
Location: 55 John St, Alton, ON L7K 0C4

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary:To ensure that guestrooms are cleaned and maintained in a manner consistent with a superior quality hotel.

Duties and Responsibilities:

Primary Responsibilities:

Providing personalized and exceptional guest service at every given opportunity
Ensures bathrooms are clean and free of hair
Ensures guest room areas are clean and free of dust
Ensures carpets are vacuumed daily
Ensures corridors and guest room doors are clean
Maintains equipment, locker, cupboards, and vacuums
Ensures cart room and cart are well maintained and organized
Reports any maintenance needed in rooms to the Maintenance Department
Reports anything missing in rooms to the Housekeeping Supervisor on duty
All articles found in rooms to be taken to lost & found daily to ensure the items are logged and labelled correctly
Having a thorough knowledge of Lais Hotel Properties' products and services
Suggesting additional products and services meeting our Guests' specific preferences
Assessing guests' individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests' product or service needs
All other duties as assigned

Questions, quoting the job title and location, may be directed [e-mail]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Salary Type: per hourSalary: 19.21Job Requirements:

Professional Requirements:

Grade 12 is recommended
Second language is an asset
Good interpersonal skills and public relations
Self-motivated
Able to work unsupervised
Must be flexible for various shifts including weekends and holidays
Good organization skills
Excellent hygiene is a necessity and standard
Hospitality experience is considered an asset
Excellent communication skills, especially oral and telephone skills
WHMIS training an asset
Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Ability to handle customer complaints
Punctual and dependable
Good attitude
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest

Physical Requirements:

Lifting and twisting
Pushing
Pulling
Walking
Standing
Stressful deadlines