Rolex Cpo Sales Associate

HARRODS; Greater London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Harrods is seeking a Sales Associate for the Rolex Certified Pre-Owned department in London. You will deliver world‑class experiences, building deep relationships with clients and applying extensive Rolex product knowledge to close sales.

This on‑site role involves a busy shop floor, personalised interactions, and ongoing learning of all products and services to support clients throughout their journey.

Qualifications

• Strong retail background, ideally in Fine Watches.
• Luxury sales experience is preferred, with focus on client relationships.
• Experience managing full sales process from welcome to closing and follow-ups.

Responsibilities

• Deliver exceptional service to each client and build lasting relationships.
• Close sales and contribute to revenue targets through a sales‑through‑service approach.
• Learn Rolex service expectations to ensure a consistent client experience.
• Engage with customers on the shop floor and across the store to showcase products.

Skills

Luxury retail

Customer service

Communication

Watches knowledge

Job description

As a Sales Associate within our Rolex Certified Pre-Owned department, you will be responsible for creating world class experiences for each and every client.

Our Sales Associates put our clients at the heart of everything that they do, building deep relationships and demonstrating exceptional product and Rolex knowledge. Your sales through service approach will naturally lead to achievement of revenue targets, as well as repeat customer visits.

About the Role

Working within our Rolex Certified Pre-Owned department, you will use your knowledge and understanding of the watches market to deliver an elevated sales experience, tailoring your service approach to each client to close sales and build a loyal client base.

This is a busy, active role where you'll be on your feet throughout the day, moving across the shop floor and engaging with customers.

It is important that every customer interaction is personalised and memorable, setting us apart. You will take the time to understand and learn about our clients to tailor your approach. To deliver this service, it is vital that you build comprehensive knowledge of all products within the department and wider services across the store.

You will also:

• Learn, understand and follow the Rolex Service expectations to ensure a consistent experience for our clients.
• Demonstrate that every opportunity available to you to satisfy the customer has been explored during every interaction.
• Be open to feedback from your manager, peers, colleagues and customers alike and responsive in taking actions for improvement.
• Take an interest in the wider store, new initiatives and services, and build a good network so you can help your clients navigate the different products and services with ease.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

To be successful within this role, you must have a strong retail background, ideally within Fine Watches, have an understanding of the watches market, and be able to confidently converse with our clientele. Luxury sales experience is preferred, with a focus on building long‑term relationships. You will also be experienced in managing the full sales process, from the initial welcome to closing the sale and for any future follow‑ups.

You will be dedicated and disciplined in your work, and be a leading example of excellence in your team. You will be ambitious and experienced in working towards sales targets, striving to achieve our group mission whilst continually learning and developing to achieve more. Your high standards will set you apart, taking pride in your appearance, punctuality and adherence to Harrods policies.

You will also:

• Have great organisation and communication skills to keep the shopfloor running smoothly.
• Complete Rolex specific trainings, including that of the Rolex Advisor app.
• Be a problem solver, ask questions and listen effectively.
• Be adaptable to your audience and environment.
• Have the ability to remain calm, and measured, even when under pressure.

About Us

Harrods is one of the world's leading luxury department stores and a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods