Robotics Performance & Reliability Engineer

Linuxconfig; Wallingford; Remote; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private healthcare via Bupa

Life insurance

Income protection

Pension: 4+% employee, 5% employer

Employee Assistance Programme

25 holidays per year

Full meals onsite in Wallingford

Job summary

Dexory is seeking a hands-on robotics support engineer to diagnose and fix robot issues on-site in our logistics-focused system. You will read logs, interact with ROS topics/services, adjust configurations, and coordinate with V&V for rollbacks when needed.

You’ll develop playbooks, train L1 teams, and contribute to a knowledge base to prevent repeat incidents, while maintaining calm under pressure and clear written communication.

Qualifications

• A technical degree in engineering, robotics, computer science or similar, or equivalent hands-on experience.
• Linux and command-line confidence; willingness to learn ROS quickly.
• A structured troubleshooting instinct: form a hypothesis, test it, discard it, move on.
• Calm under operational pressure - robots fail at inconvenient times and people will be waiting.
• Clear written communication - the playbook matters as much as the fix.

Responsibilities

• Take robot issues from L1 and monitoring; triage, diagnose and resolve.
• Work directly on robots: read logs, inspect ROS topics and services, interact with CAN, check and change configuration, disable sensors where safe, restart services; request a version rollback from V&V when a release is implicated.
• Investigate connectivity problems, mapping and annotation issues, tower faults, and mission or deployment failures.
• Know when to stop. Escalate to L3 or Engineering with a clean, evidenced handover - what you saw, what you tried, what you ruled out.
• Write and maintain a playbook for every repeat issue you resolve, so the next person does not start from scratch.
• Train and support L1, Deployment and Service so fewer issues need to reach you; keep the knowledge centre and post-release digest current.
• Feed recurring problems to Fleet Reliability so they are fixed permanently rather than handled repeatedly.

Skills

Linux

ROS basics

Troubleshooting

Clear communication

Education

Engineering/CS degree or equivalent

Tools

ROS topics/services

Job description

Dexory is seeking a hands-on robotics support engineer to diagnose and fix robot issues on-site in our logistics-focused system. You will read logs, interact with ROS topics/services, adjust configurations, and coordinate with V&V for rollbacks when needed.

You’ll develop playbooks, train L1 teams, and contribute to a knowledge base to prevent repeat incidents, while maintaining calm under pressure and clear written communication.