Head of Fleet Reliability & Telemetry

Dexory; Wallingford; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Income protection

Pension

Employee Assistance Programme

25 holidays per year

Meals onsite

Team events

Job summary

Dexory is seeking an experienced reliability engineering leader to own fleet health, telemetry strategy and data-driven diagnostics for a robotics-enabled logistics platform. You will define metrics, thresholds and reporting, and drive pre-failure detection across robot subsystems.

You will collaborate with V&V, software and hardware teams, own data capture pipelines, and guide a growing team of engineers to ship robust, observable systems in a fast-paced environment in Wallingford, UK.

Qualifications

• Substantial engineering experience in reliability, SRE, platform operations, robotics operations or a strongly data-driven engineering role.
• Fluency with telemetry and observability: Grafana or similar, time-series data, SQL, Python.
• The analytical judgement to separate signal from noise, and to tell the difference between a robot that is unusual and a robot that is failing.
• Enough systems depth to be credible with engineers: Linux, logs, distributed systems, and ideally ROS or another robotics stack.
• The ability to argue a case from evidence and hold a position with engineering and hardware teams.
• The discipline to protect proactive work from reactive pull.
• Genuine interest in growing into a leadership role - a strong engineer who wants to build and lead a team, not a manager who has stopped building.
• First twelve months. Trustworthy baseline metrics that people quote in meetings; an alert set with a low false-positive rate; diagnostic data capture good enough that no significant incident goes unexplained for want of logs; at least two recurring failure modes permanently eliminated; fleet configuration visible and drift detectable; and one or two reliability engineers hired and productive.

Responsibilities

• Define and own fleet health: what we measure, what good looks like, and how it is reported.
• Investigate fleet-wide behaviour from logs and telemetry: spot a warning appearing on a handful of robots, work out which release or configuration change introduced it, quantify how many robots are exposed and how badly, and judge the real operational severity.
• Own the fleet's diagnostic data capture - work with other teams for rosbag recording rules, log pipelines, telemetry coverage. If a failure cannot be investigated because the data was not recorded, that is a reliability defect.
• Own alert thresholds, alert quality, resolution and escalation;
• Develop pre-failure detection of robot subsystems
• Own fleet configuration management: baselines, drift detection, change visibility, and driving the configuration itself towards something manageable rather than hand-tuned per robot.
• Own fleet data quality and the hardware health foundation: component-level tracking, and a monthly fleet health report to Service and Engineering.
• Preventive maintenance intervals set from fleet data,
• Work alongside V&V on release candidate analysis: interpret what RC robots are showing, catch regressions before wide rollout, and recommend proceed, hold or roll back. V&V owns the release decision; you supply the evidence behind it.
• Build the top-failure-modes register and drive the highest-impact items to resolution with Engineering.
• Report fleet health to the interested teams (Service, Engineering, Software).
• Hire, coach and grow the team; stay hands-on with data and robots.
• Hire, coach and grow the team; stay hands-on with data and robots.

Skills

Telemetry & observability

SQL

Python

Linux

ROS

Leadership potential

Tools

Grafana

Job description

Dexory is seeking an experienced reliability engineering leader to own fleet health, telemetry strategy and data-driven diagnostics for a robotics-enabled logistics platform. You will define metrics, thresholds and reporting, and drive pre-failure detection across robot subsystems.

You will collaborate with V&V, software and hardware teams, own data capture pipelines, and guide a growing team of engineers to ship robust, observable systems in a fast-paced environment in Wallingford, UK.