Robotics Operations Engineer

Engineered Arts; Falmouth; On-site; GBP 35,000 - 52,000; Full time

Job summary

Engineered Arts is seeking a robotics support engineer to be the primary contact for customers, handle installation and on-site setup, and support remote diagnostics. The role involves a mix of office and travel across venues, with responsibility for ensuring robots operate safely and reliably.

The successful candidate will have hands-on electronics knowledge, mechanical assembly experience, and a valid UK driving licence, with a willingness to travel to global destinations as needed.

Qualifications

• Experience in customer facing roles.
• Solid electronics basics and ability to diagnose issues with common tools.
• Mechanical assembly experience and hands-on troubleshooting.
• Full UK driving licence and ability to travel internationally.

Responsibilities

• Be first point of contact for customers via helpdesk and on-site visits.
• Coordinate with production and service teams to diagnose and fix issues remotely or on-site.
• Travel to customer premises or event locations for installation and setup of robots.
• Train customer stakeholders on safe usage and maintenance of the robots.

Skills

Customer facing

Digital communication

Electronics basics

Mechanical assembly

Full UK driving licence

Willing to travel

Excellent communication

Tools

Multimeter

Oscilloscopes

Job description

About Engineered Arts

Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 20 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Meta and many more.

Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 20 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Meta and many more.

Our Ameca robot is well known as 'the face of AI' and a social media viral success, taking advantage of the generative AI craze. Along with our ultra-realistic Mesmer range of animated figures our robots continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research.

Our robots are poised to break into the future mega-expansion service robot segment, with applications such as front of house, receptions, check-in desks, information points and PoS.

We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. Our internal motto is 'Be Wow', everything we do is fun, entertaining or surprising to encounter. We always push the boundaries of what is possible in humanoid robotics, researching and developing new systems and techniques to further their appeal. We explore and challenge the human perception of robots as well as the fear and discomfort and the excitement and joy life-like mechanical humanoids present.

Role Outline

A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction.

Main Responsibilities

• Liaising with customers on requirements of the venue (such as power and network connectivity requirements)
• Executing final check and robot packing prior to shipping, as well as return checks and maintenance
• Travel to customer premises or rental venue for set up and installation
• For sales, training customer stakeholders on safe usage and maintenance of robots (either at customer premises or at an EA office)
• For rentals, being on-site to ensure robots look and work their best for the duration of the rental, then de-install, pack and ensure safe pick-up for onward shipping

Fleet operations

• Be first point of contact on our digital helpdesk, answering customer queries and issues
• Work with and reassure customers that we are here to help and uphold our target of high quality support
• Own helpdesk tickets, seeking additional information from other team members and organising spare parts with the production team
• Connect to customer robots remotely to diagnose any issues and help with remedies
• Organise any spares which require shipping to customer and ensure there are adequate instructions for customer fixes
• For larger issues which needs an on-site presence, organise hardware requirements and travel to customer to fix issues

Trade-shows And Event Execution

• Travel to desirable worldwide destinations for trade shows we exhibit at
• Be an EA ambassador, talking with visitors to our trade stands
• Ensure booth services are ready before robot despatch, set up exhibit, ensure smooth operation and safe packing for return journey

EA Robot well-being

• Own and care for the EA owned robots, make sure they are always in top condition for developers to use and when potential customers visit the office to view the tech, or are ready to be shipped off to an event at a moments notice

Challenges

• Identifying root causes of issues from customer feedback, information and remote diagnostics, using knowledge of the robot systems personally, and from the rest of the team
  • You should be passionate about treating the cause, not the symptoms
• Managing time between travel and office-based activities
• Learning enough about the mechanics, electronics and software systems and keeping on top of constantly evolving developments to allow diagnosis of issues
• Be one of the first post of call for all EA employees as well as our customers when robots don't behave as expected
• Ensure in-house robots behave as expected as much as possible and always ready to receive potential customer visits
• You will go through an initial training and assessment phase

Qualifications, Knowledge, Key Skills and Experience

• Experience in customer facing roles
• Electronics essentials, understanding how to diagnose issues with standard tools such as multimeter and oscilloscopes
• Mechanical assembly experience, professional or hobby
• Full UK driving licence
• Ability to travel to most global destinations without visa application requirements (ie eligible for visa waiver programmes, visa on arrival or no visa required. Especially travel to Europe, USA and UAE)
• Excellent communication skills, both verbal and written, and the ability to take on new information from a variety of sources

Desirable

• Experience exhibiting at trade shows
• Experience in supporting complex mechanical devices or machine tools
• Computer networking knowledge and troubleshooting
• Python scripting experience

Useful

• Robotics knowledge, experience and interest in humanoid robots
• Fluency in multiple languages