Roastery Operations Manager – H&S & CI

Pact Coffee; Waverley; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Income Protection

Group Life Assurance

Enhanced Workplace Pension

Cycle to Work Scheme

Workplace Nursery Benefit

Employee Assistance Program (inc. Coun

28 days annual leave per calendar year

Job summary

Pact Coffee is seeking an experienced Operations Manager to lead and continuously improve the Haslemere Roastery. You will apply practical manufacturing expertise to strengthen Health & Safety, SOPs, and equipment reliability while guiding teams across Production, Roasting and Procurement & Inventory.

Working hands‑on, you will identify risks, implement sustainable improvements, manage maintenance, and ensure audits meet HACCP, GMP and BRCGS standards, helping Pact deliver consistent,

Qualifications

• Experience in manufacturing or production environments, preferably FMCG/food.
• Strong Health & Safety experience with IOSH or NEBOSH qualification.
• Experience creating, reviewing and implementing site SOPs.
• Proven ability to identify root causes and drive improvements.
• Hands-on approach to resolving operational issues.
• Excellent communication across teams.

Responsibilities

• Own Health & Safety standards across the Roastery and HACCP, GMP and BRCGS compliance.
• Manage the site SOP framework, including creating, reviewing, updating procedures.
• Improve operational effectiveness using manufacturing experience to boost safety, reliability and efficiency.
• Investigate recurring issues, identify root causes and implement lasting solutions.
• Drive continuous improvement projects and sustain improvements with teams.
• Oversee planned maintenance and equipment reliability, coordinating contractors.
• Support changes with practical manufacturing input when introducing new equipment or processes.
• Work with the management team to raise standards, reliability and overall performance.

Skills

Manufacturing experience

Health & safety experience

IOSH or NEBOSH qualification

Site SOPs management

Root cause analysis

Continuous improvement

Cross-team communication

Job description

Pact Coffee is seeking an experienced Operations Manager to lead and continuously improve the Haslemere Roastery. You will apply practical manufacturing expertise to strengthen Health & Safety, SOPs, and equipment reliability while guiding teams across Production, Roasting and Procurement & Inventory.

Working hands‑on, you will identify risks, implement sustainable improvements, manage maintenance, and ensure audits meet HACCP, GMP and BRCGS standards, helping Pact deliver consistent,