Roadside Technician - UK Nationwide

Allianz; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive services provider is seeking a Roadside Technician to provide efficient roadside assistance and repairs. The role requires excellent customer service skills, experience as a Motor Technician, and a driving licence. The ideal candidate should have relevant certifications and the ability to manage stock parts effectively. Join a diverse team committed to quality service across the UK.

Qualifications

• Experience as a Motor Technician required.
• Excellent fault finding and interpersonal skills required.
• Driving licence essential.

Responsibilities

• Provide roadside assistance and repairs efficiently.
• Ensure high standard customer service.
• Maintain Customer Service Vehicle properly.
• Manage stock control of necessary parts and tools.
• Provide technical assistance over the telephone as needed.

Skills

Motor Technician experience

Fault finding skills

Interpersonal skills

Customer focus

Communication skills

Education

Good standard of general education

City and Guilds Technician Certificate Parts I and II or equivalent

ATA Level III

Job description

Job Title: Roadside Technician

Reporting to: Technician Team Manager

Department: Technical Operations

Location: UK — Nationwide

Objective of the Role

Hours

Your hours of work will equate to a 48 hour working week and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

Main Duties

Roadside Assistance and Repair

To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.

Customer Service

To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.

Vehicle Maintenance

To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.

Stock Control

To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.

Telephone Assistance

To provide, when requested, technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators.

Administration

To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.

You will also be responsible for the following;

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.

Training

• To advise your Technician Supervisor of any areas of work for which you require any additional training.

Quality Management System

• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

• To work towards achieving 100% of all Company, departmental, team and individual key performance targets.

Appraisals

• Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.

General

• To manage or assist with relevant ad-hoc projects as required by the Technician Team Manager.
• Complete all appropriate administration.
• Provide relevant reports to the Technician Team Manager on a monthly basis.
• Carry out any other additional duties as requested by the Technician Team Manager from time to time within the scope of your role.

Regulatory

• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

PERSON SPECIFICATION

TITLE: Roadside Technician

DEPARTMENT: Technical Operations

LOCATION: Nationwide

ATTRIBUTES

• Appearance — Essential: Smart appearance.
• Education/Training/ Qualifications — Essential: Good standard of general education; City and Guilds Technician Certificate Parts I and II or equivalent. Desirable: ATA Level III
• Special Skills & Knowledge — Essential: Evidence of experience as a Motor Technician; Excellent fault finding skills; Excellent interpersonal skills. Desirable: Experience of diagnostic equipment; Experience of dealing with customers on a face to face basis.
• Aptitude/Personality — Essential: Outgoing; Flexible and Adaptable; Patient; Diplomatic; Customer focused; Quality focused; Good communication skills.
• Other — Essential: Driving licence.

We are Allianz Partners. We value diversity and are an equal opportunity employer. We welcome applications regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation.