Roadside Technician

Direct Line Insurance Group; Coventry; On-site; GBP 40,000 - 47,000; Full time

Job summary

Join a leading insurance company as a vehicle technician. Enjoy a fulfilling career offering competitive pay alongside excellent benefits, including discounts on insurance products and opportunities for personal development. Contribute to a culture that values customer service and technical excellence while working with a supportive team.

Benefits

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

EV car leasing scheme

Employee discounts and cashback

Qualifications

• Current Category B driving licence required.
• Experience in the Motor Repair industry preferred.
• Experience of lone working desirable.

Responsibilities

• Assist customers with vehicle breakdowns using technical knowledge.
• Diagnose vehicle issues and apply repair techniques.
• Collaborate with the dispatch team to enhance customer claims journey.

Skills

Empathy

Self-initiative

Health & Safety awareness

Up-to-date vehicle repair techniques

Education

NVQ Level 2 in light vehicle maintenance

Job description

Earn up to £47,000 OTE with a £40,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What you'll do

This is a permanent role looking for applicants living in the areas below

You will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home.

We know that our customer's vehicles make getting from A to B that much easier, whether that's to do the weekly shop, the school run or to get away on a staycation, it's all important, but sometimes our customers need us to get their vehicle back on the road and that's where you'll come in.

You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.

What you'll need

• A current Category B driving licence is necessary
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred but not essential
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience of the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Buy as you earn share scheme

• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you

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About Us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day.

We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG.

You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.