Roadside Technician

Westbourne Motors; Bristol; On-site; GBP 31,000 - 39,000; Full time

Job summary

Westbourne Motors is seeking a Roadside Technician to provide exceptional vehicle repair services across Southern England. The role involves diagnosing and repairing vehicles at the roadside, ensuring customer safety and satisfaction. Ideal candidates will have a strong background in vehicle repair, excellent customer service skills, and a valid driving licence.

Qualifications

• Minimum of three years' experience in a vehicle-based industry.
• Full Category B Driving Licence held for at least three years.
• Demonstrable relevant experience in a vehicle technician role.

Responsibilities

• Repair vehicles at the roadside and provide customer assistance.
• Diagnose faults using diagnostic equipment.
• Recover non-repairable vehicles to workshops.

Skills

Vehicle repair

Customer service

Diagnostic skills

Education

Level 3 qualification in vehicle technology

Job description

COMPANY BACKGROUND

Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:

• Rapid response to stranded motorists.
• Effective roadside repair with over 80% of cars fixed at the roadside.
• Reassurance – Westbourne give priority to vulnerable drivers.
• Workshop back up – Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
• Individual – customers are not numbers, everybody receives a tailored service based on individual circumstances.

Included in the range of services offered are

• Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
• Vehicle Recovery following major breakdown or accident to any UK destination.
• Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
• Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
• Motoring advice and customer support.

The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.

JOB DESCRIPTION

Westbourne operates a fleet of fully equipped service vehicles across its working area.

You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.

Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customer’s chosen destination.

The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.

Roadside Vehicle breakdown encompasses breakdowns either at the customer’s home address or at any location within the UK.

The first priority of the technician is always the care and safety of any customers present with the vehicle.

All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.

Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.

In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.

SALARY

The basic salary is £31,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.

SHIFT HOURS

4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off.

0800 to 2000

1400 to 0200

0700 to 1500

1400 to 0200

ABOUT YOU

Our people are enthusiastic, friendly and great at what they do. We’re always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if you’re looking for a role in a company where your passion for customer service can come to life, a career with Westbournemight be the right one for you.

As the shifts can include evenings, weekends and Bank Holidays, you’ll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently.

Ideally you will have a minimum of three year’sexperience in a vehicle based industry. We don't like to exclude anyone so if you're good at fixing cars but just don't have the paperwork, we still want to hear from you.

It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers.

Demonstrable relevant experience in a vehicle technician role, or level 3 qualification.

All candidates are subject to CRB checks.