Roadside Support Coordinator - Part-Time, Hybrid

Awp Assistance Uk Ltd; Greater London; Hybride; GBP 15 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Pension scheme with employer contrib.

Private medical cover

Life assurance

Résumé du poste

Allianz Partners in the UK is seeking a Customer Assistance Coordinator (Roadside) on a 20-hour per week, hybrid role based in Croydon. You will handle roadside assistance calls, provide reassurance, and coordinate timely service delivery.

Training is four weeks long with Mon-Fri 9am-5pm, after which hours are 4pm-9pm on weekdays and 9am-1pm on Saturdays (two Saturdays per month). Benefits include a pension scheme, private medical cover, life assurance and wellbeing support.

Qualifications

• Experience in customer service, contact centre, assistance or emergency service environments.
• Strong verbal communication and active listening skills.
• Ability to work effectively in a hybrid environment with reliable home workspace and internet.

Responsabilités

• Respond to customer calls professionally, empathetically and efficiently, ensuring interactions meet quality standards.
• Manage roadside assistance cases from initial contact through to resolution.
• Provide clear and consistent updates to customers throughout their case.
• Follow established procedures to maintain quality, compliance and customer satisfaction.
• Accurately record and update case information across multiple systems.
• Work collaboratively with colleagues and management to support continuous improvement and service excellence.

Description du poste

Allianz Partners in the UK is seeking a Customer Assistance Coordinator (Roadside) on a 20-hour per week, hybrid role based in Croydon. You will handle roadside assistance calls, provide reassurance, and coordinate timely service delivery.

Training is four weeks long with Mon-Fri 9am-5pm, after which hours are 4pm-9pm on weekdays and 9am-1pm on Saturdays (two Saturdays per month). Benefits include a pension scheme, private medical cover, life assurance and wellbeing support.