Emergency Assistance Coordinator

Allianz; Croydon; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Bonus scheme

Private medical cover

Annual leave + discounts

Job summary

Allianz Partners in Croydon is seeking a capable Customer Service Advisor to assist customers during medical emergencies. This hybrid role requires shifting between 7am and 10pm, including weekends and some nights, with three days in the office and two at home.

You will handle calls, coordinate medical assistance, and maintain accurate records while applying policy terms. You will contribute to a data-enabled environment, using AI and cloud tools, and benefit from a supportive team and extensive

Qualifications

• Clear, confident telephone communication with empathy and composure.
• Proven ability to manage multiple live cases and keep services on time.
• Experience with regulated complaint handling and FCA guidelines preferred.

Responsibilities

• Handle inbound and outbound calls professionally and clearly.
• Coordinate medical assistance cases end-to-end and keep customers informed.
• Apply product knowledge to give accurate advice and set expectations within policy terms.
• Record clear case notes in systems for colleagues and partners.

Skills

Empathy under pressure

Clear telephone communication

Multitasking

Regulated processes (FCA)

CRM systems

AI tools

Education

GCSE Maths & English

Tools

CRM systems

AI tools

Job description

Allianz Partners in Croydon is seeking a capable Customer Service Advisor to assist customers during medical emergencies. This hybrid role requires shifting between 7am and 10pm, including weekends and some nights, with three days in the office and two at home.

You will handle calls, coordinate medical assistance, and maintain accurate records while applying policy terms. You will contribute to a data-enabled environment, using AI and cloud tools, and benefit from a supportive team and extensive