24/7 Home Assistance Coordinator (6‑Month FTC)

Awp Assistance Uk Ltd; Croydon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

6-month fixed term contract

Private medical insurance

Pension scheme

Life assurance

25 days leave + bank holidays

Job summary

Allianz Partners UK in Croydon is seeking a Customer Assistance Coordinator for a 6-month fixed term contract within our Home Assistance team. You will coordinate assistance services, handle customer calls, and ensure timely, professional responses across the UK.

The role requires excellent communication, problem-solving, and a customer-first mindset, with flexibility for a 24/7 shift pattern in a supportive team environment.

Qualifications

• Experience in a customer service or contact centre environment.
• Strong communication skills on the phone and in writing.
• Ability to manage multiple tasks in a fast-paced, 24/7 environment.

Responsibilities

• Handle all incoming and outgoing customer calls in a helpful, friendly, and professional manner.
• Coordinate each assistance task to ensure timely and cost-effective service.
• Monitor tasks to ensure services are delivered on time and keep customers informed.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Regulatory awareness

Tools

CRM systems

Digital tools

Job description

Allianz Partners UK in Croydon is seeking a Customer Assistance Coordinator for a 6-month fixed term contract within our Home Assistance team. You will coordinate assistance services, handle customer calls, and ensure timely, professional responses across the UK.

The role requires excellent communication, problem-solving, and a customer-first mindset, with flexibility for a 24/7 shift pattern in a supportive team environment.