Roadside Rescue Patrol

The Automobile Association; Hemel Hempstead; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave

Pension with employer contribution

Free AA breakdown membership

Staff discounts on AA products

Life assurance

Employee assistance programme

Job summary

The AA is seeking a Roadside Rescue Mechanic to support members across varied locations, starting and finishing from your driveway with pay from door to door. You will work independently within a supportive team, using your technical knowledge to deliver a positive customer experience and resolve roadside issues on the spot.

Applicants should hold NVQ3 in Vehicle Maintenance and Repair (or equivalent) and a category B licence with minimal points, with flexible availability for evenings,

Qualifications

• NVQ3 in Vehicle Maintenance and Repair or equivalent with suitable experience.
• Full driving licence (category B) with 6 points or fewer.
• Flexible to work varied shift patterns including evenings, weekends and bank holidays.

Responsibilities

• Start and finish on your driveway; pay from the moment you get in your van until you return home.
• Work independently across different locations while remaining part of a supportive team.
• Use technical knowledge and clear communication to ensure a positive customer experience.
• Resolve roadside issues on the spot with calm, proactive problem solving.

Skills

Vehicle maintenance

Customer service

Problem solving

Technology aptitude

Education

NVQ3 in Vehicle Maintenance and Repair

Job description

Shifts: As a patrol you will work on average 40 hour week with a variety of shift pattern options available, you have the flexibility to choose a schedule that best suits your personal and professional needs. The number of rest days you enjoy each year, as well as the length of your shifts will vary based on the shift pattern you select. As our Roadside Rescue Mechanic, you'll go the extra mile for our members. Anything can happen whilst driving, but we are the AA and we get everyone back on the road safely so the show can go on. More importantly you'll be the friendly face of the UK's largest motoring organisation. To our members, you're the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You'll get their day moving again, forging confidence for drivers now and for the future. What will I be doing?

• Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations. NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It's essential that you have a full category B driving licence, with 6 points or less
• Confidence using and adapting to new technology we'll provide the tools, you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don't stick to a schedule. We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more! We're proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you're encouraged to be yourself, thrive in your role and feel like you truly belong. If successful, we'll invite you to an online interview and carry out standard pre-employment checks, including references, credit and criminal record screening.